Financial Operations Associate

Connecting clients to markets and talent to opportunity.

With 4500 employees and over 300000 commercial institutional payments and retail clients we operate from more than 70 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.

At StoneX we offer you the opportunity to be part of an institutional-grade financial services network that connects companies organizations and investors to the global markets ecosystem. As a team member youll benefit from our unique blend of digital platforms comprehensive clearing and execution services personalized high-touch support and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

The Financial Operations Associate is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission are to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience

Primary duties will include:

• Support back office operations in processing customer transactions (deposits withdrawals transfers).
• Facilitate inbound and outbound payments (wire transfers credit cards e-checks checks).
• Learn various banking systems to facilitate all functions of treasury operations.
• Help the firm manage risks associated with financial transactions.
• Keep team management informed of processing issues and red flags.
• Manage and fulfill internal projects or other individual tasks as delegated.
• Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process

To land this role you will need:

• Proficiency with Microsoft Windows and related applications
• Strong customer service and communication skills
• Ability to self-manage effectively meet deadlines and adhere to client SLAs in a high-volume environment
• Fluency in English (spoken and written)
• Previous experience in operations back office or customer service role

Working environment:

• Compensation: 3500.000 COP/M night shift incentive trimestral bonus prepaid medicine
• Contract: Permanent position with indefinite contract
• Training (first 1-2 months): hybrid (4 days in-office - 1 day from home); Monday to Friday from 8am to 5pm EST.
• Shift after training: remote shift from Monday to Friday from 9:00pm to 6:00am EST.

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