Product Manager ML & AI Product Group

You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in ML & AI Product group you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will define the strategy for your product design and execute on the product roadmap while embracing Agile methodology and best practices. You will lead cross-functional teams comprising technologists data scientists researchers designers and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the teams priorities to maximize the value of the product and the work of the modeling and development teams.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCBdelivering value to millions of customers and over 30000 employees. As a product team member your problem-solving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions. Along the way youll develop a deep end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns maintains and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the products key success metrics such as cost feature and functionality risk posture and reliability
• Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization
• Lead agile product teams that include product managers data scientists machine learning engineers and data analytics members
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap and performance.
• Partner with user research and business/operations teams to analyze and ideate customer experience behavior and improvement opportunities
• Collaborate with Controls/Risk Audit Compliance Data & Model Governance and Technology to ensure readiness to deliver on the product roadmap
• Stay abreast of industry trends emerging technologies and best practices in AI and machine learning to continuously improve product offerings
• Foster a culture of innovation collaboration and continuous improvement within the team

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle design and data analytics
• Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management
• Proven experience leading multi-disciplinary teams in a large matrixed organization and fast-paced agile development environment
• Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes
• Applied experience in a variety of AI and machine learning techniques and technologies
• Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners
• Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
• Excellent communicator with the ability to fluidly interact with senior leaders key stakeholders employees and third-party vendors
• Strong problem-solving skills and the ability to think creatively and strategically

Preferred qualifications capabilities and skills

• Advanced degree in Computer Science Engineering Data Science or a related field is preferred
• 6 years of experience in Technical Product Management ideally with AI/ML-related products
• Preferred: Experience working in or with customer service operations