Desktop Support Technician Senior
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
Location: Bethesda MD(Hybrid)
Position Title: Desktop Support Technician Senior
Clearance: Public Trust
Position Summary:LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues. Identify research and resolve technical problems. Respond to telephone calls email and personnel requests for technical support. Document tracks and monitors the problem to ensure a timely resolution. Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is expected.
Key Responsibilities:
- Responds to internal and external client requests and provides technical support and training to end users.
- Identifies researches and resolves technical issues; escalates complex inquiries.
- May install and configure peripheral equipment such as monitors keyboards printers and disk drives.
- May install and configure operating systems and applications such as word processing database and spreadsheet programs.
- Documents tracks and monitors customer requests to ensure timely resolutions.
- Professionally handle incoming requests from users to ensure issues are resolved promptly and thoroughly.
- Document service requests and enter helpdesk database for tracking.
- Diagnoses hardware software and operator problems and takes remedial actions or recommends procedural changes.
- Resolve more complex issues requiring detailed systems and applications knowledge issues escalated from lower-level support technician.
- Provide backup support to the Windows desktop engineer (Ivanti) including package creation system troubleshooting and system management during desktop engineers leave.
Requirements:
- Associates Degree in computer science or related field
- A minimum of 3-5 years experience
- Two or more years of experience with Windows Desktop Administration; MacOS Support; configuring and troubleshooting MS Office applications; Dell laptop and MacBook experience
- Experience building desktops and laptops using imaging software or from OEM media
- Experience creating and maintaining desktop imaging (Ghost or similar package)
- Experience managing software package in an end point manager (Ivanti and MECM)
- Experience with Active Directory managing user accounts and passwords and troubleshooting permissions issues
Preferred Qualifications:
- Certifications: Any Microsoft certification
- Demonstrated ability to effectively utilize Microsoft 365 Copilot to enhance productivity in daily desktop support tasks including troubleshooting technical issues generating incident reports documenting resolutions and preparing user training materials.
- Skilled in guiding team members to leverage Microsoft 365 Copilot tools to improve collaboration streamline support workflows and ensure efficient communication and resolution of technical issues.
Compensation and Benefits
The projected compensation range for this position is $30/hr to $38/hr per year benchmarked in the Washington D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Location: Bethesda MD(Hybrid)
Position Title: Desktop Support Technician Senior
Clearance: Public Trust
Position Summary:LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues. Identify research and resolve technical problems. Respond to telephone calls email and personnel requests for technical support. Document tracks and monitors the problem to ensure a timely resolution. Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is expected.
Key Responsibilities:
- Responds to internal and external client requests and provides technical support and training to end users.
- Identifies researches and resolves technical issues; escalates complex inquiries.
- May install and configure peripheral equipment such as monitors keyboards printers and disk drives.
- May install and configure operating systems and applications such as word processing database and spreadsheet programs.
- Documents tracks and monitors customer requests to ensure timely resolutions.
- Professionally handle incoming requests from users to ensure issues are resolved promptly and thoroughly.
- Document service requests and enter helpdesk database for tracking.
- Diagnoses hardware software and operator problems and takes remedial actions or recommends procedural changes.
- Resolve more complex issues requiring detailed systems and applications knowledge issues escalated from lower-level support technician.
- Provide backup support to the Windows desktop engineer (Ivanti) including package creation system troubleshooting and system management during desktop engineers leave.
Requirements:
- Associates Degree in computer science or related field
- A minimum of 3-5 years experience
- Two or more years of experience with Windows Desktop Administration; MacOS Support; configuring and troubleshooting MS Office applications; Dell laptop and MacBook experience
- Experience building desktops and laptops using imaging software or from OEM media
- Experience creating and maintaining desktop imaging (Ghost or similar package)
- Experience managing software package in an end point manager (Ivanti and MECM)
- Experience with Active Directory managing user accounts and passwords and troubleshooting permissions issues
Preferred Qualifications:
- Certifications: Any Microsoft certification
- Demonstrated ability to effectively utilize Microsoft 365 Copilot to enhance productivity in daily desktop support tasks including troubleshooting technical issues generating incident reports documenting resolutions and preparing user training materials.
- Skilled in guiding team members to leverage Microsoft 365 Copilot tools to improve collaboration streamline support workflows and ensure efficient communication and resolution of technical issues.
Compensation and Benefits
The projected compensation range for this position is $30/hr to $38/hr per year benchmarked in the Washington D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
