L3 Technical Analyst

JOB TITLE: L3 Technical Analyst

SALARY: 36000 - 40000 p/a

BENEFITS: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more.

LOCATION: Nottingham

Are you a seasoned technical expert ready to take your career to the next level Were looking for a proactive and skilled L3 Technical Analyst to join our dynamic team in Nottingham. This is a fantastic opportunity to work in a fast-paced environment where innovation collaboration and customer satisfaction are at the heart of everything we do.

Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology.

We have an exciting opportunity arise for a L3 Technical Analyst to be joining the L3 support team in managing our customers infrastructure providing technical expertise and recommendations to XMAs Service Delivery Management teams to aid proposals for customer improvements; to achieve availability capacity continuity and functionality and security requirements.

Job Specification: L3 Technical Analyst

• Provide advanced technical support and troubleshooting for complex issues across infrastructure applications and systems.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems pro-active when dealing with user issues
• Act as an escalation point for L1 and L2 support teams ensuring timely resolution and minimal disruption.
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Maintain and improve system performance reliability and security.
• Document processes solutions and best practices to support knowledge sharing and continuous improvement.

Requirements: L3 Technical Analyst

• Proven experience in a technical support or analyst role.
• Strong knowledge of Windows/Linux environments networking and cloud platforms (e.g. Azure AWS).
• Excellent problem-solving skills and a customer-focused mindset.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Certifications such as ITIL Microsoft Cisco or equivalent are a plus.
• Strong knowledge of EUC/Modern workplace systems

Were proud to be recognised as a Disability Confident Level 3 Employerthe highest level in the UK Governments scheme. This reflects our ongoing commitment to fostering an inclusive supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment we participate in the Guaranteed Interview Scheme which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process. If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.

KEYWORDS: 3rd Line Technical Support Level 3 Support Analyst EUC ITIL Cisco AWS Windows IT Support Analyst.