Business Analyst 0409-1717 Foilcon100409

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Background Information

We are seeking a and nbsp;Senior Business Analyst and nbsp;to support a major transformation program integrating and nbsp;BMC Helix Remedy with customer-facing web applications. The initiative focuses on and nbsp;enhancing customer data management digitizing agreements enabling personalized product recommendations and leveraging and nbsp;AI/ML-driven insights and nbsp;to improve customer experience.
The Senior Business Analyst will act as the key liaison between business stakeholders technical teams and solution architectsensuring that business needs are clearly captured documented and translated into actionable technical requirements that drive effective system integration and digital enablement.

Must haves:

Proven experience as a and nbsp;Senior Business Analyst and nbsp;on large-scale and nbsp;integration or digital transformation projects.
Strong background in and nbsp;business process analysis data management and system integration
Ability to produce and nbsp;structured documentation and nbsp;(requirements process flows customer journey maps user stories).
Bachelors degree in Business Information Systems or related field.

Responsibilities:

Business Analysis and amp; Requirements Definition

Lead and nbsp;requirements gathering workshops stakeholder interviews and process walkthroughs to identify and define functional and non-functional requirements.
Translate business needs into and nbsp;detailed business and functional requirement documents (BRDs/FRDs) and nbsp;user stories and and nbsp;use cases.
Define and document and nbsp;current (as-is) and future (to-be) business processes highlighting opportunities for automation and data-driven improvements.

Integration and amp; Solution Alignment

Work closely with the technical teams to ensure business requirements are accurately reflected in and nbsp;API specifications integration designs and data models.
Define and nbsp;data requirements and mapping logic and nbsp;between customer-facing systems and backend platforms (including Helix Remedy).
Support validation of API-based integrations from a business workflow and data accuracy perspective.

Customer Experience and amp; Digital Process Improvement

Partner with UX product and digital teams to enhance and nbsp;customer journeys streamline digital agreement workflows and improve end-to-end process visibility.
Identify and prioritize opportunities for and nbsp;digitization and automation and nbsp;within the customer engagement lifecycle.
Collaborate with software engineering teams to align business processes with and nbsp;intelligent recommendation systems and nbsp;and data-driven insights.

Stakeholder Engagement and amp; Governance

Facilitate cross-functional alignment between business operations and other internal stakeholders
Support governance processes including and nbsp;requirements sign-off change control and project gating. and nbsp;

Desired Skills:

Experience in projects involving and nbsp;customer data management digital agreement workflows or customer experience platforms (CRM CMS etc.).
Familiarity with and nbsp;AI/ML-based recommendation systems or data enrichment processes.

Required Skills:

Requirements Gathering and amp; Documentation Eliciting analyzing and clearly documenting business and technical requirements.
Process Mapping and amp; Modeling Understanding and improving business workflows using tools like flowcharts or Visio.
Data Analysis and amp; Reporting Using data (Excel SQL BI tools) to support decisions and validate requirements.
Problem-Solving and amp; Critical Thinking Identifying gaps root causes and proposing practical solutions.
Technical Understanding Familiarity with software systems APIs and integration basics.
Agile and amp; Scrum Knowledge Writing user stories and collaborating in agile teams.
Communication and amp; Presentation Skills Conveying insights and recommendations clearly to technical and non-technical audiences.

Evaluation Criteria: and nbsp;

7 years of experience as business analyst in the software development team/product management team. 40 Points
3 years in enterprise integration or digital transformation initiatives. and nbsp;20 Points
7 of experience with formal requirements elicitation and analysis techniques. and nbsp;20 Points
Experience documenting customer journeys and application workflows. and nbsp;20 Points

Total evaluation criteria: 100 points

Deliverables

Deliverables Include but not limited to:

Detailed Business and amp; Functional Requirements Package for the digital transformation initiatives for the 3 or more iterations of product releases.
Business Process and amp; Customer Journey Map documents describing current end user experience and end state experience for target users. and nbsp;

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables milestones and documentation are shared.
A walkthrough of any demos development etc. will be required before the end of the engagement.

and nbsp;

Must Haves:

7 years and nbsp;proven experience as a and nbsp;Senior Business Analyst and nbsp;on large-scale and nbsp;integration or digital transformation projects.
7 years experience and nbsp;in and nbsp;business process analysis data management and system integration
7 years and nbsp;ability to produce and nbsp;structured documentation and nbsp;(requirements process flows customer journey maps user stories).
Bachelors degree in Business Information Systems or related field.

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionBackground InformationWe are seeking a and nbsp;Senior Business Analyst and nbsp;to support a major transformation program integrating...