Outbound Field Specialist

Outbound Field Specialist

Mississauga ON

About Clutch

Were Clutch Canadas 100% online auto retailer for buying and selling used cars ().
Our mission is simple: make the experience of buying and selling cars easy transparent and convenient.

Our culture is built around one core idea we give our customers the best DEAL:

• Deliver awesome experiences.

• Embrace challenges to improve and grow.

• Assist teammates and customers when they need help.

• Lead from the front and take ownership.

If youre ready to help us revolutionize the auto industry and expand across Canada wed love to have you on the team.

Why Join Us

• Competitive Pay & Stable Schedule Earn competitive wages with flexible scheduling.

• OMVIC License Support Well help you obtain the certification needed to grow your career and increase your earning potential.

• Full Benefits Package Comprehensive health and dental coverage starting on day one.

• Work-Life Balance Generous paid time off so you can recharge.

• State-of-the-Art Facility Work at our brand-new production centre in Mississauga.

• Perks Free snacks beverages and access to employee amenities.

About the Role

Clutch is looking for an Outbound Field Specialist (Customer Service Delivery Advocate) to be the face of our company.
Since our entire car-buying process is online youll be the first Clutch team member customers meet when they pick up or sell their vehicle.
Youll play a key role in ensuring every customer has a smooth positive and memorable experience.

If you enjoy driving customer interaction and want to be part of an innovative growing teamthis role is for you.

What Youll Do

• Deliver a uniquely special experience to every customer.

• Safely operate a flatbed truck (Isuzu NRR single-car hauler) to transport and deliver vehicles directly to customers across Southern Ontario.

• Serve as the face of the company providing top-tier customer service by addressing needs resolving issues and ensuring satisfaction.

• Conduct vehicle inspections identifying any cosmetic concerns to maintain quality standards.

• Accurately complete customer paperwork and record details in the customer tracking system.

• Document all inspections and compliance checks in the Motive electronic logbook following safety and regulatory requirements.

• Work collaboratively with team members and assist with additional operational tasks as needed.

What You Bring

• Education: High school diploma or equivalent.

• License: Valid G Drivers License (Ontario).

• Driving Record: Clean abstract with no major infractions.

• Background Check: Must pass a clean criminal background check.

• Work Authorization: Legally authorized to work in Canada.

• Availability: Full-time (40 hours/week) including one weekend day.

• Flexibility: Able to work between Mississauga and Etobicoke locations.

Nice to Have

• Valid OMVIC License or willingness to obtain (well help you get it!).

• Passion for cars and the automotive industry.

• Experience with warranty products or customer support.