Work Control Dispatcher I (TEMP)

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty staff students and the broader community. We are committed to excellence providing unparalleled expertise and maintaining a world-class standard in service.

Please visit us at: or Facebook and Instagram: UCF Facilities

The Opportunity:

Join our dynamic team at the Facilities Operations Work Control Center where youll play a vital role in delivering exceptional customer service. As a Part-Time Work Control Dispatcher I you will respond promptly to requests from customers and staff including emergencies while representing the Universitys Facilities & Business Operations.

Responsibilities:

• Process initially prioritize validate and distribute all incoming work requests for all main and branch campus buildings including residence halls and apartments. Work requests come into the Work Control Center (WCC) via the Internet e-mail telephone walk-up window or hand-held radio during the shift and are input into the IWMS in accordance with established Facilities and Business Operations (FBO) Standard Operating Procedures (SOP) and the Work Order Management Process Guide.

• Use SOPs to dispatch work to one or more zones teams or groups across the entire FBO Department. Based on the situation balance the urgency to protect life and property against the routine but active demands of an engaged organization.

• Proactively notifies the appropriate party to reconcile work requests by understanding intradepartmental responsibilities across the organization. Responsible for understanding the organizational structure for effective communication and collaboration.

• Handle general requests for information (RFIs). Research relevant histories logs and Integrated Work Management System (IWMS) data; summarize information obtained in the form of a verbal report e-mail and/or written report/spreadsheet. Place work orders in callback when the customer contests the work or the work was not done.

• Monitor parameters of Chiller plants and associated equipment critical laboratories server rooms and buildings utilizing computer monitoring software. Respond to all alarms in accordance with Standard Operating Procedures and as necessary notify the appropriate on-call personnel.

• Serve as the FBO initial advocate during after-hours emergencies in support of the UCF Public Safety Department Emergency Operations Center State and Federal authorities and other University Departments. Execute SOPs during emergencies maintain situational awareness throughout the event and alert senior facilities staff as the situation warrants.

• Update IWMS work orders to serve as the primary and permanent history of work dispatched completed material and time billed.

• Receive and report after-hour messages to the appropriate FBO staff including external RFI personnel absentee reports and other intradepartmental requests.

Minimum Qualifications:

High School Diploma or Equivalent and 2 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 1 year of customer service experience demonstrating strong interpersonal verbal and written communication skills.

• Prior experience working in a high-volume operations or facilities environment within a large complex organization with an understanding of service-oriented best practices.

• Proven customer service orientation with the ability to communicate professionally and respond courteously to inquiries from both internal and external stakeholders.

• Strong command of conversational English to interact effectively with customers and team members including the ability to manage and resolve conflicts while maintaining a positive customer experience.

• Demonstrated ability to work independently and collaboratively in a team environment applying sound analytical and problem-solving skills to manage multiple priorities.

• Experience exercising sound judgment and decision-making with limited supervision in a fast-paced dynamic setting.

• Proficiency in Microsoft Office applications including Outlook Word Excel and Teams.

• Excellent organizational and time management skills with the ability to prioritize and handle multiple tasks efficiently.

• Familiarity with safety regulations and standard procedures related to facilities operations.

Special Instructions to the Applicants:

This position is eligible for 5% Shift Differential Pay of the pay range minimum.

The anticipated hourly range for this position is $16.43 to $21.93. The final hourly rate will be determined based on the candidates qualifications experience and internal equity considerations.

Schedule is based on business needs and may include holidays since this area operates 365 days per year.

Are you ready to unleash YOUR potential

As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.

Are Benefits Important to You

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The states benefits administrator People First determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Hours of Work

Work Schedule

Type of Appointment

Hourly Rate

Job Posting End Date

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The states benefits administrator People First determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

As a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

an accommodation due to a disability is needed to apply for this position please call or email .

For general application or posting questions please email .