Hotel Night Porter

Graduate Hotels is seeking a Night Porter to join its brilliant team of hospitality enthusiasts!

Description

Be the first point of contact for guests during the night ensuring a warm welcome smooth arrivals and departures and providing exceptional service at Graduate by Hilton Cambridge.

We exist to create unforgettable experiences for every guest every time. Whether its offering a warm welcome in the late hours ensuring a smooth check-in or providing reassuring support throughout the night we take pride in the moments we help create.

At the core of everything we do are ourREACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It
We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

The Role
Based at the beautiful Graduate Cambridge by Hilton right on the River Cam in the heart of the historic city the Night Porter plays a crucial role in supporting the Night Manager and Night Supervisor to ensure night shifts run smoothly. As a Night Porter you will be the first point of contact for guests offering a warm welcome assisting with luggage guiding them to their rooms delivering in-room amenities and providing room service. You will also help with night audit tasks and other responsibilities to ensure every guest feels safe cared for and valued throughout their stay.

What Youll Do

When our guests are asleep the Night Porter keeps the hotel running like clockwork. Your responsibilities will include:

• When our guests are asleep the Night Porter keeps the hotel running like clockwork. Your responsibilities will include:
• Greeting guests and creating a welcoming and memorable arrival and check-out experience
• Resolving guest concerns with confidence and ownership ensuring every guest leaves the hotel happy
• Ensuring the security of the hotel throughout the night including regular fire checks
• Providing drinks and room service to resident guests after hours
• Cleaning and preparing public areas of the hotel during the night
• Carrying out general reception duties as required including guest check-in check-out answering the telephone and night audit procedures
• Maintaining health and safety standards and overseeing emergency response and evacuation procedures if required
• Assisting with the preparation and set-up of hotel meetings and event spaces when necessary
• Acting as first responder in the event of a fire alarm
• Recording and reporting any maintenance issues using our Alice App and communicating with other departments
• Completing a thorough handover to the day shift before finishing your duties
• Carrying out other reasonable duties within the scope of the role

What Were Looking For

• You enjoy working at night and thrive in a nighttime role
• Passionate and dedicated to continuously improving the quality of the hotels services
• Fluent in English to ensure you can best welcome and care for our guests
• Knowledge of OnQ Property Management Systems (PMS) is desirable
• A positive attitude and a natural ability to make guests smile
• A great team player who collaborates well with others
• Flexibility to work shifts weekends and bank holidays

THE PERKS

• Discounted hotel stays and dining across Hilton properties worldwide
• Access to learning and development opportunities
• 250 reward for successful employee referrals
• Retail and leisure discounts and cashback offers
• 24/7 well-being support helpline
• Complimentary meals during your shift
• Recognition programs and team celebrations
• Convenient parking for cars mopeds scooters and bicycles

About Graduate Hotels
Graduate Hotels is a collection of handcrafted hotels in the worlds most dynamic university towns. At Graduate Cambridge inspired by the citys prestigious university every detail nods to the rich history and vibrant culture of the local community.

Equal Opportunities
We welcome applications from all backgrounds and are committed to ensuring equal opportunities for all.

Right to Work
Applicants must have the right to live and work in the UK in accordance with the Asylum and Immigration Act 1996.