Process Manager

Requisition ID: 235712

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

This role oversees the Incident and Problem Management processes to ensure that these processes are executed in a controlled and authorized manner in compliance with governing regulations Scotiabanks standards policies processes and procedures.

Is this role right for you

Create and maintain documentation

Training

Governance

Process analysis

Work with business stakeholders platform team and representatives from CIO areas to identify and document process improvements.

Work with various teams including reporting risk software development and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority

Process Ownership/Continuous improvement

Leadership

People and non-people leadership skills

Reporting & Analytics design

KPIs Metrics

Project work / leadership

Support the department initiatives during development and execution involve stakeholders (e.g. risk legal audit) as required

Community engagement and outreach -

Work in collaboration with the ITSM Process/Product Owners ITSM Platform team and Engineering areas to Champion ITSM culture and practices.

Help with internal and external communication improves transparency and radiate information

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role

Fluency in English and Spanish (Asset).

Experience in a technical domain such as software development system administration / Operations reliability and performance engineering process engineering resilience engineering etc.

Experience with data analysis techniques and tools including SQL Python Jupyter

Understanding of IT Service Management (ITSM) disciplines and frameworks specifically IT Infrastructure Library (ITIL) is considered an asset.

Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile DevOps and System Reliability Engineering.

Familiar with at least one major process analysis technique or framework including Value Stream Mapping SixSigma Hierarchical Task Analysis System Mapping etc.

Whats in it for you

Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses cross-functional development opportunities and tuition assistance.

Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.

Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.