Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Will work with hazardous/toxic materialsJob Description
Introduction:
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer.
How will you make an impact
Serving as a field service engineer with expertise in Chromatography and Spectroscopy you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service technical expertise and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams all while developing your professional skills.
What will you do
- Conduct professional on-site Installation Preventative Maintenance and Repairs of Thermo Fisher Scientific equipment focusing on Chromatography & Spectroscopy products and aiding with other instrumentation when necessary
- Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files PM reports and Service Reports.
- Interpret customers needs and take ownership of resolution.
- Partner with global specialist teams use digital tools to provide remote resolution and improve the customer experience
- Quickly resolve customer issues maintain customer happiness and improve processes
- Be a strong and efficient communicator with customers our support teams and commercial teams
- Travel throughout a designated service region at short notice to support Thermo Fishers products
- Accurately maintain parts inventory test equipment tools and technical data
- Ensure that critical metrics are met and achieve Customer Satisfaction objectives
Required Qualifications:
- Bachelors degree with science or engineering major or equivalent experience plus strong technical/scientific competence.
- Requires a minimum of 5 years of relevant instrument experience with Chromatography and/or Spectroscopy in field service engineering is desirable
- Candidate must possess excellent communication skills to represent the company in a professional manner.
- Outstanding interpersonal skills as well as analytical and planning skills.
- Ability to work independently manage time/priorities and maintain composure under high levels of demand is vital
- Ability to adapt and thrive through organizational change and uncertainty.
- Embodies company 4i values of integrity intensity innovation and involvement.
- Able to travel up to 30% of the time including interstate and international travel
Whats in it for you
- A competitive salary and performance related bonus structure
- Access to Thermo Fishers global University
- Exposure to market leading & innovative technologies
- Career development opportunities in a leading global organisation
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
