Kraettli Apartment Manager

The Kraettli Apartment Manager is a full-time professional responsible for the daily operations administration and overall success of the graduate and family housing community at the University of Oklahoma. This role oversees all aspects of the Kraettli apartment complex including housing assignments leasing and billing apartment readiness move-in and move-out processes and ongoing resident support. Reporting to the Director of Housing Administration the Apartment Manager supervises two full-time administrative staff and provides a high-quality residential experience for graduate students international students families and other tenants.

Typical Duties Include:

• Responsible for the management of day-to-day operations of Kraettli Apartment office including providing expert customer service to students and their supporters as well as faculty and staff.
• Supervise Train Recruit two professional administrative staff who are responsible for running the Kraettli front office and supervision of student assistants.
• Oversee application processing lease agreements renewals and terminations. Coordinate movein/out procedures including inspections and keys. Manage unit bookings and space assignments for maximum occupancy.
• Ensure accurate billing and rent collection processes. Resolve tenate account discrepancies and communicate with residents regarding charges or balances.
• Manage Kraettli show rooms access and associated inventory and coordinate all regularly scheduled tour activities within housing.
• Assesses the needs of students and helps to develop and implement targeted programs and services.
• Serves as liaison with offices on and off campus.
• Respond to student concerns behavioral incidents or emergencies by providing support mediation referrals and coordinating with law enforcement or emergency personnel as needed in accordance with established protocols.
• Collaborates with the facilities team to address maintenance needs support facility operations and help foster a safe and accessible living environment for all
• Maintains records to include but not limited todocumentation related to leasing& billing student files inventory personnel and other office files.
• Assists with development and administration of office policies and procedures.
• Researches collects and analyzes data or information and preparing reports or responses to inquires
• Coordinates or assist in the coordination of special projects or student related events.
• Participate in on-call duty rotation and serve as a severe weather coordinator
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education and Experience: Bachelors degree AND:

• 5 years of experience in customer service front office management or related field

Equivalency/Substitution:Will accept 48 months of equivalent experience in lieu of a Bachelors degree.

Skills:

• Effective verbal and written skills
• Proficient in addressing customer concerns with sound judgment empathy and effective problem-solving skills
• Computer skills including proficiency in navigating and maintaining databases
• Detail oriented for accuracy of data and information
• Skilled in prioritizing and managing multiple tasks projects and cases simultaneously ensuring deadlines are met and objectives are achieved
• Experience working in a dynamic office environment with the ability to quickly adapt to changing processes and procedures and effectively communicate these changes to both internal and external constituents
• Ability to convey information clearly and effectively through presentations in writing and other forms of communication

Certifications: None

Advertised Physical Requirements:

• Standard office environment
• Sit for long periods of time.
• Ability to bend lift stoop and carry.
• Ability to engage in repetitive motions
• Frequent exposure to pressure caused by deadlines and busy periods.
• Ability to effectively work with wide range of constituencies

Department Preferences:

• 36 months Apartment Management Experience
• 36 months Residence Life Experience
• 12 months Supervisory Experience

Supervision:

• This position directly supervises the Kraettli office staff which consists of 2 fulltime team members.

Special Instructions: If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing view the policy visithttps:// You Belong at the University of Oklahoma: The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.