Patient Services Coord. III
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 18 - 27
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Were looking for a detail-oriented and compassionate coordinator to support patient care and surgical this dynamic role youll manage appointments insurance approvals and collaborate with clinical teams to ensure a smooth experience for patients. If you thrive in a fast-paced environment and enjoy making a difference in healthcare wed love to hear from you!
Job Summary
Position Summary:This role supports the oral and maxillofacial surgery practice by coordinating all aspects of patient care and physician scheduling. Reporting to the Accounts Receivable Manager the individual will ensure smooth operations through high-quality customer service appointment coordination insurance approvals and workflow optimization.
Key Responsibilities:
Manage high-volume phone lines and patient communications.
Schedule appointments procedures and surgeries using Epic.
Coordinate referrals authorizations and pre-certifications.
Assist with billing inquiries and financial quotes.
Maintain surgical schedules and prepare necessary documentation.
Collaborate with internal departments (e.g. Admitting International Office Interpreters).
Ensure HIPAA compliance and protect patient confidentiality.
Support process improvements and special projects.
Teamwork & Collaboration:
Provide coverage during staff absences and assist in training new team members.
Communicate with physicians nurse practitioners and other departments to improve patient flow.
Participate in meetings and technology/process improvement initiatives.
Qualifications
Qualifications & Skills:
Were seeking a candidate with at least a high school diploma (Associates or Bachelors preferred) and 35 years of relevant experience. Ideal applicants will be tech-savvy comfortable using Epic and other scheduling systems and knowledgeable about insurance processesincluding dental. Strong organizational skills attention to detail and the ability to multitask in a fast-paced clinical setting are essential.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.99 - $27.17/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
