Healthcare Receptionist

We are looking for an upbeat hard working and organized Front Desk Receptionist who aligns with our purpose to see many people healed and well! This position requires someone with 4 arms who can juggle 6 things at once (metaphorically speaking) while maintaining organization and communication throughout our clinic. If this describes you and you have a heart to help people as well as be part of a motivated team this job is for you!

POSITION SUMMARY

As the Front Desk Receptionist you will be responsible for the reactivation of inactive patients retention of existing patients and the acquisition of new patients by communicating with all potential patients who contact the clinic. This role is highly patient facing and requires strong organizational and multitasking skills. You will be welcoming patients into the office collecting payments filing paperwork assembling patient charts and creating a remarkable patient experience. As the Front Desk Receptionist you will be the first point of contact for most patients entering the clinic so it is expected that you present yourself in a kind and professional manner that positively represents our office.

WHO IS HEALTH IN BALANCE

Our vision at Health in Balance is to see as many people restored to a vibrant flourishing life as possible. We want to continue to thrive as a practice as we help thousands of people reclaim their health. We are a team that loves what we do and respects one another in our various roles and we love getting to see peoples lives change for the better and have fun doing it!

Health in Balances mission is to help individuals who suffer from various ailments regain their health and ultimately live active pain-free lives. Using our unique 4-System Approach we address these ailments holistically looking at structural biochemical emotional and electromagnetic barriers to health. Since 1987 Health in Balance has achieved phenomenal success with some of the most difficult cases.

GENERAL TASKS INCLUDE (BUT ARE NOT LIMITED TO):

• Maintaining a full clinic schedule by ensuring all patients have return appointments performing reactivation calls to past patients and scheduling out care plans for new patients
• Maintain the preparation and sanitization of the lobby facilities and treatment rooms to maximize patient flow throughout the clinic
• Greet and manage new patient intake which includes creating patient files check-in paperwork completion and verification collecting all payment and scanning and updating patient information (insurance ID phone number etc.)
• Ensure all patients are appropriately processed at the end of treatment each day
• Maintain charts in an orderly fashion and ensure accuracy in documentation
• Act as the clinics gate keeper by answering all incoming calls and either handling them or routing them to the appropriate department taking notes or messages as needed
• Educate patients on the services provided in the clinic
• Consistently offer the highest level of personalized customer service while maintaining a positive enthusiastic and helpful attitude

REQUIRED SKILLS & KEY COMPETENCIES

• Multitask in a fast-paced environment
• Exceptional interpersonal skills to quickly and effectively connect with patients and staff
• Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
• Able to learn and navigate new EHR and CRM software efficiently
• Able to overcome patient objections with compassion and confidence
• Able to coordinate and balance the needs of the patient and the clinic
• Strong oral and written communication skills
• Organizational skills including planning prioritizing and streamlining
• Be team-orientated and a strong collaborator
• Present self in a professional and positive manner in attitude and appearance at all times
• Ability to apply and abide by internal policies processes and procedures
• Understand align with and communicate the clinics mission vision and values

EDUCATION & EXPERIENCE

• High School Diploma or equivalent Required
• 2-3 years work experience in reception sales customer service or related field Preferred
• Experience in a multi-physician practice Preferred
• Knowledge of chiropractic and/or basic human anatomy Preferred

REQUIRED TECHNICAL SKILLS

• Microsoft Office (Excel Word etc) Required
• Google Workspace Applications (Docs Sheets etc) Required
• Proficient in computer skills and typing Required
• Familiar with EMR and/or CRM software Preferred

POSITION TYPE Full-Time (40 hours per week) In-Office

HOURS (Hours subject to change based on clinic needs)

Monday/Wednesday/Friday 6:40am - 3:10pm

Tuesday/Thursday 11:00am - 7:30pm

Saturday/Sunday Off

POSITION PAY Training Rate at $17.00 per hour for the first 90 days (or whenever training is complete) then an increase to a base hourly rate of $18.00 plus bonus structures based on both individual and clinic production.

BENEFITS

• Chiropractic/Naturopathic Employee Care and Family Discount
• PTO for Vacation and Sick Pay
• Professional Development Training
• Retirement Plan (2% Investment from Health in Balance)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires prolonged periods of both standing and sitting at a desk and working on a computer. While performing the duties of this job the employee is required to sit stand walk run speak see read hear and use hands and arms. The employee is frequently required to stand move about climb stairs balance stoop kneel crouch or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin disability status protected veteran status or any other characteristic protected by law. All qualified applicants with arrest and conviction records will be considered pursuant to the California Fair Chance Act and any applicable local ordinances.