IT Support Specialist

This job is available for District 6 employees only! NO OTHER APPLICANT WILL BE REFEREED.

This position is in Augusta GA and does not offer relocation assistance. Must be within a reasonable commuting distance.

If relocating to the area please specify on the application.

As a IT Support Specialistwithin East Central Public Health District you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Who we are.We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease injury and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.As a member of theGeorgia Department of Public Healthteamyou will join a passionate group of individuals who are dedicated to making an impact. No matter your role you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits so you can:

• Make a Professional Impact Build your career where it matters and protect lives in the community where you live work and play
• Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work witha Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving no matter your role
• Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you

In addition to a competitive salary we offer a generous benefits package that includes a flexible schedule employee retirement plan 14 paid holidays 401K vacation & sick leave dental vision long term care and life insurance.

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30-minutes in a given workday may be used to engage in wellness activities generally in the form of two 15-minute breaks or one 30-minute break.

Under general supervision provides assistance to computer system users.
Answers questions to computer problems for users in person via telephone email or from remote locations.
Designs configures and tests computer hardware networking software and operating systems software.
Diagnose hardware and software problems replace defective components. Inventory computer systems for District Wide inventory.
Achieves computer system objectives by gathering pertinent data; identifying and evaluation options recommending a course of action.
Knowledge of Microsoft Desktop Operating systems and typical desktop application Office 365 application anti-virus solutions.
Maximize use of hardware and software by training users; interpreting instructions.
Prepares user instructions and documentation for the installation and operations of software and software upgrades.

High School Diploma or GED AND Six Months Education/experience in information security privacy system/network administration and support or application development AND Training and experience necessary to independently provide technical support to computers users in an assigned office/geographic area.

Preferred Qualification:
A Certification a Plus Experience with Windows 11 Skilled in the area of Microsoft Office Suite - Office 365.
Possess good time management skills can handle multiple projects and prioritize.
Positive and optimistic approach to problem solving. Analytical and process-oriented approach.
Familiar with database administration and inventory of systems.
Knowledge of hardware and software with troubleshooting experience.
Strong problem solving skills.
Ability to work both independently and as a team member.
Excellent customer service and communications skills (written and verbal)
Must be motivated self-starter with the ability to stay on task and manage time effectively with our without supervision.
Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm.
The usual and customary methods of performing jobs functions require the following physical demands: some lifting carrying pushing and/or pulling stooping kneeling crouching and/or crawling.
Ability to communicate technical information to nontechnical staff.

All East Central Health District 6 employees are deemed essential workers in the event of an emergency. As such you may be called on to participate in an event including but not limited to: staffing a shelter working at a Specimen Point of Collection Site (SPOC) and/or working at a Point of Dispensing site (POD). If you are called on to participate you are required to report to the designated site as a condition of employment whether the emergency occurs during or outside regular work hours.

Under the pre-employment fitness-for-duty this position is considered a Category 2: Active

Involves moderate to heavy physical activity potentially dangerous equipment operation and/or exposure to unusual working conditions like weather extremes or chemicals. Examples include warehouse clerks trades technicians and mechanics.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree diploma licensure etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH in the event of an identified emergency you may be required as a term and condition of employment to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA) email request by the closing date of this announcement to:

DPH is an Equal Opportunity Employer

Due to the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.