IT Helpdesk Specialist

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

We help the world Be Everyday Ready

Todays threatscape is relentless. So are Cyderes we specialize in building practical IAM exposure management and risk programs and stopping active threats fast with MDR that works with your existing security tools all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity arming organizations with the people platforms and perspectives they need to conquer whatever tomorrow throws their way.

About the Role :

Cyderes is seeking a Tier II/III Service Desk Engineer to provide advanced in-person IT support at our Kansas City headquarters. This role is ideal for someone with a strong background in Windows and macOS support endpoint management and enterprise collaboration tools who is ready to take ownership of escalated support onboarding/offboarding and operational troubleshooting.

Youll work hands-on with technologies including Kandji Intune Microsoft 365 FreshService Meraki Okta and Entra ID ensuring smooth day-to-day operations secure system access and an excellent end-user experience. The position also involves network troubleshooting (subnets VLANs wireless issues) device patching and contributing to endpoint hardening and security initiatives.

This position reports to the Manager Corporate IT and requires 4 days in office.

Responsibilities:

Provide Tier II/III technical support for Windows and macOS systems.
Manage endpoints with Kandji and Intune including security baselines policies patching and compliance.
Administer Microsoft 365/O365 (Exchange Online Teams SharePoint OneDrive).
Handle tickets and escalations through FreshService ensuring quality resolution.
Manage employee onboarding and offboarding including account and device provisioning.
Troubleshoot Meraki networking issues including switches firewalls and wireless.
Support Okta and Entra ID for identity account management MFA and SSO.
Perform device patching and updates across managed environments.
Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
Provide support for conference room AV systems Zoom/Teams meeting setups and executive presentations.
Assist in endpoint hardening and security initiatives.
Document troubleshooting steps and contribute to IT knowledge base.

Requirements:

35 years of IT support experience including Tier II/III escalations.
Strong knowledge of Windows 10/11 and macOS.
Hands-on experience with Kandji and Intune MDM solutions.
Proficiency with Microsoft 365 administration.
Familiarity with FreshService or other ITSM platforms.
Experience supporting Meraki networking.
Working knowledge of Okta and Entra ID.
Strong understanding of networking: TCP/IP DNS DHCP VLANs Wi-Fi.
Excellent communication and customer service skills.
Preferred Experience: familiarity with compliance standards (SOC2 ISO PCI).

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race religion color sex age disability sexual orientation genetic information national origin or veteran status.

Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

We help the world Be Everyday ReadyTodays threatscape is relentless. So are Cyderes we specialize in building practical IAM exposure management and risk programs and stopping active threats fast with MDR that works with your existing security tools all augmented by AI and driven by seasoned operat...

We help the world Be Everyday Ready

About the Role :

This position reports to the Manager Corporate IT and requires 4 days in office.

Responsibilities:

Provide Tier II/III technical support for Windows and macOS systems.
Manage endpoints with Kandji and Intune including security baselines policies patching and compliance.
Administer Microsoft 365/O365 (Exchange Online Teams SharePoint OneDrive).
Handle tickets and escalations through FreshService ensuring quality resolution.
Manage employee onboarding and offboarding including account and device provisioning.
Troubleshoot Meraki networking issues including switches firewalls and wireless.
Support Okta and Entra ID for identity account management MFA and SSO.
Perform device patching and updates across managed environments.
Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
Provide support for conference room AV systems Zoom/Teams meeting setups and executive presentations.
Assist in endpoint hardening and security initiatives.
Document troubleshooting steps and contribute to IT knowledge base.