IT Helpdesk Specialist
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Job Location:
Oak Park, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The primary role of the IT Helpdesk Specialist is to provide end-user or remote assistance for issues with computer hardware and software mobile devices printers and basic networking. The specialist works directly under the IT Ops Lead aiding the IT Team with various tasks and requests. This role is designated as fully on-site with an expectation of attendance in our Oak Park office five days per week. Key responsibilities include but are not limited to:
- Provide helpdesk support for local and remote employee users including executives and C-level employees.
- Prioritize reply address and resolve IT tickets and walk-ups through completion.
- Respond to incidents in a prompt and professional manner.
- Install configure and support various types of hardware including desktops laptops monitors printers etc.
- Assist in relocating IT equipment or workstations as needed.
- Troubleshoot user and system issues across hardware and software resolving routine problems and escalating advanced issues to senior team members when necessary.
- Contribute to small-scale IT projects (e.g. new hardware rollouts software implementations) by coordinating task schedules communicating with users and ensuring successful execution under supervision.
- Occasionally travel offsite to IT-supported offices or company owners homes.
- Assist senior IT members with various projects as assigned.
Qualifications :
- A strong understanding of standard corporate productivity suites - Microsoft Office products Microsoft Teams etc.
- A strong understanding of client Operating Systems specifically Windows 10/11 and Mac OS.
- Basic knowledge of troubleshooting standards hardware replacements office and conference A/V equipment.
- A good understanding of iOS and Android mobile device platforms.
- A basic knowledge of Microsoft 365 Tenant Administration.
- A basic knowledge of Active Directory with the ability to perform basic user-account administration tasks.
- A basic understanding of networking technologies such as: WiFi TCP/IP - DNS DHCP FTP SMTP Subnets etc.
- Effective interpersonal communication and problem solving - using a high degree of patience and problem management techniques.
- Strong organizational and time management skills with the ability to work independently.
- The ability to lift items up to 50 pounds which is required in the handling of PC and Server hardware.
- Bachelors degree in a computer technology related program or equivalent certifications.
- 1-3 years of experience of supporting end-users both in person and at remote locations.
- Ability to come into our Oak Park Office 5 days per week.
Additional Information :
REWARDS AND CAREER ADVANTAGES
Within a culture defined by energy fun and talent our team enjoys competitive pay health and financial benefits and the opportunity to work among innovative friendly colleagues.
ABOUT US
Shaker Recruitment Marketing is the leading full-service talent marketing agency redefining how organizations attract hire and retain talent. With 75 years of expertise in branding talent attraction media MarTech and analytics Shaker delivers strategies that lead with insight fueled by creativity and grounded in a legacy of trust and innovation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
What we do at Shaker matters. We help to connect people with jobs. A recruitment marketing pioneer since 1951, Shaker is a full-service agency specializing in highly customized communications and strategies for attracting and retaining the right talent...in the right places, with the ... View more
