Sr Executive & Lab IT Support Engineer ONSITE

Redmond, WA - USA

Monthly Salary: Not Disclosed

Experience Required: 10years

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

Executive & Lab IT Support Engineer

Location: Redmond WA (onsite Mon-Fri normal business hours limited hybrid flexibility)

Duration: 6 months (possible extensions)

Role Summary:

Objective: This role will ensure friction-free

executive experiences

unblock engineering workflows and maintain compliance in sensitive lab environments

Scope:

VIP support for two CVPs and their staff
Specialized engineering workflow support for specialized team
Lab system and visitor workflow support
Key Requirements:
Proven VIP/Executive IT support experience
Familiarity with render-farm workflows and PLM systems (e.g. Windchill) with GPU workloads
Hands-on device provisioning cert-based authentication Intune/MDE/EPM
Prior experience in controlled lab environments with EHS compliance
Day-to-Day Activities:

Systems & server support

Set up configure and maintain servers used by the QuAD team
Perform regular system health checks backups and performance tuning
Pull back files and footage from cold-storage as needed
Implement automated cleanup routines and asset archiving processes
Ensure secure access and uptime for creative tools and shared resources (ie enable ease of collab with engineering files on Windchill)
Ensure systems are scalable for future XR/interactive module workloads

Surface Hub & hardware support

Serve as the primary technical lead and point of contact for all Surface Hub hardware/presentation needs
Proactively test new firmware and collaboration features to support evolving team needs
Manage setup configuration and troubleshooting of Surface Hubs and related peripherals
Maintain inventory and coordinate with procurement for new hardware needs
Ensure devices are updated secure and ready for creative collaboration

User account/device management/IT onboarding contact

Serve as the primary user account holder on shared devices across the internal program
Regularly audit device access and update policies to align with enterprise and program security standards
Manage user provisioning permissions and access control
Support device imaging updates and lifecycle management
Provide IT support specific to design workflow (ie troubleshooting Adobe SSO known-issue large file transfers rendering tools)

Required Skills:

VIP support for two CVPs and their staff Specialized engineering workflow support for specialized team Lab system and visitor workflow support Key Requirements: Proven VIP/Executive IT support experience Familiarity with render-farm workflows and PLM systems (e.g. Windchill) with GPU workloads Hands-on device provisioning cert-based authentication Intune/MDE/EPM Prior experience in controlled lab environments with EHS compliance Day-to-Day Activities: Systems & server support Set up configure and maintain servers used by the QuAD team Perform regular system health checks backups and performance tuning Pull back files and footage from cold-storage as needed Implement automated cleanup routines and asset archiving processes Ensure secure access and uptime for creative tools and shared resources (ie enable ease of collab with engineering files on Windchill) Ensure systems are scalable for future XR/interactive module workloads Surface Hub & hardware support Serve as the primary technical lead and point of contact for all Surface Hub hardware/presentation needs Proactively test new firmware and collaboration features to support evolving team needs Manage setup configuration and troubleshooting of Surface Hubs and related peripherals Maintain inventory and coordinate with procurement for new hardware needs Ensure devices are updated secure and ready for creative collaboration User account/device management/IT onboarding contact Serve as the primary user account holder on shared devices across the internal program Regularly audit device access and update policies to align with enterprise and program security standards Manage user provisioning permissions and access control Support device imaging updates and lifecycle management Provide IT support specific to design workflow (ie troubleshooting Adobe SSO known-issue large file transfers rendering tools)

Executive & Lab IT Support EngineerLocation: Redmond WA (onsite Mon-Fri normal business hours limited hybrid flexibility)Duration: 6 months (possible extensions)Role Summary:Objective: This role will ensure friction-freeexecutive experiences unblock engineering workflows and maintain compliance in s...