Customer Service Representative

Oakley, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative

Location: Hybrid Oakley CA
Job Type: Full-Time
Department: Customer Support / Operations
Reports to: Customer Service Manager

About Eagle Eye Express

Eagle Eye Express is a trusted logistics and delivery company dedicated to providing reliable on-time transportation solutions for businesses and consumers. We specialize in last-mile delivery route optimization and customer satisfaction. Our mission is to ensure that every package arrives safely and every customer interaction reflects our commitment to professionalism speed and service excellence.

Job Summary

Eagle Eye Express is seeking a friendly organized and service-oriented Customer Service Representative to join our hybrid operations team in Oakley this role youll serve as the first point of contact for customers assisting with delivery inquiries resolving issues and ensuring each customer receives outstanding support.

Youll collaborate closely with our dispatch logistics and driver teams to manage delivery updates handle escalations and maintain high customer satisfaction. This hybrid position allows flexibility for remote administrative work while requiring some onsite presence for team collaboration and operations support.

Key Responsibilities

Provide professional and courteous support to customers via phone email and chat

Respond promptly to delivery inquiries order status requests and service-related issues

Investigate and resolve customer concerns ensuring timely and accurate follow-up

Collaborate with dispatch and delivery teams to track and coordinate shipments

Update customer accounts and order information accurately in the company database

Document customer interactions and identify recurring service issues or trends

Assist in scheduling redeliveries special requests and delivery adjustments

Support process improvements to enhance the overall customer experience

Maintain a positive solutions-oriented approach in every interaction

Qualifications Required:

High school diploma or equivalent (Associates or Bachelors degree preferred)

12 years of experience in customer service logistics or administrative support

Excellent communication and interpersonal skills (both written and verbal)

Strong problem-solving and multitasking abilities

Proficiency with Microsoft Office (Excel Outlook Word) and CRM systems

Ability to stay calm and professional under pressure

Strong attention to detail and commitment to customer satisfaction

Preferred:

Experience in logistics delivery services or transportation industry

Familiarity with dispatch or order management software

Knowledge of Oakley and surrounding Bay Area delivery regions

Bilingual in English and Spanish (a plus)

Why Join Us

Competitive hourly pay and benefits package

Hybrid work schedule (onsite and remote flexibility)

Health dental and vision coverage

Paid time off and performance-based incentives

Supportive team environment focused on growth and collaboration

Career advancement opportunities within the operations and logistics departments

Join a company that values integrity accountability and exceptional customer care

Job Title: Customer Service RepresentativeLocation: Hybrid Oakley CAJob Type: Full-TimeDepartment: Customer Support / OperationsReports to: Customer Service ManagerAbout Eagle Eye ExpressEagle Eye Express is a trusted logistics and delivery company dedicated to providing reliable on-time transporta...