Director Account Management

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.

Diebold Nixdorf is a strategic collaborative end-to-end provider of services software hardware and security. We specialize in the sale manufacture installation and service of self-service transaction systems (such as ATMs and currency processing systems) point-of-sale terminals physical security products and software and related services for global financial retail and commercial markets.

With our clients around the world were driving connected commerce for the future of banking and retail. We are seeking a Senior Sales Manager who will manage and develop the companys top-tier strategic client accounts across the Pan-African Banks market. The new incumbent will drive business efficiency and operations through innovation and project execution provide leadership and oversight to the Banking Account Management group.

The Director Account Management will determine and formulate the overall direction of the sales strategy in accordance to the direction of Groups strategy. The person will own the P&L (top and bottom line) for: software solutions services and sales within the banking industry.

Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current and new customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customers business to develop customized proposals that present creative solutions. Develops nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

• Create and execute a strategic sales plan that expands our customer base and extends the companys global reach
• Maintain key point of contact relationship with current accounts cultivating and maintaining these customer relationships by assessing their needs understanding business requirements and managing overall expectations
• Maintain all additional points of contact related to selling the traditional product and service portfolio
• Responsible for proactively engaging clients to develop a pipeline of product and service portfolio opportunities
• Assessment of whitespace opportunities with these clients
• Oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction
• Define and organize the customer account team and use DN internal governance to push forward its strategy and projects.
• Maintain comprehensive understanding in DN products and services and an understanding of new products or services
• Maintain comprehensive understanding of DNs Connection Points software and can speak in technical detail about it within sales opportunities
• Consistent and accurate forecasting of renewals growth and at risk deals
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators
• Sets strategy goals and metrics for assigned areas.
• Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
• Manages and drives problem solving efforts between customers and service personnel.
• Owns responsibility for teams meeting established performance metrics including time-to-engage time-to-resolve customer satisfaction retention and renewal.
• Responsible for developing and implementing customer growth plans including retention renewal and revenue targets.
• Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.

Required Qualifications

• Bachelors Degree or equivalent work experience required.
• Typically has 10-12 years of experience in managing sales in a corporate setting with proven track record in leading a high quota carrying in a Sales Team ideal and excellent people management skills and typically 4-6 years leadership experience.
• Experience in payment& financial industry.
• Excellent communication interpersonal and organizational skills
• Consultative sales experience at C Level with complex solution design is desired
• Fluent business English skills (written and spoken)
• Strong business acumen and customer focus.
• Shows flexibility in social networking and a target/ achievement oriented person.

Preferred Qualifications

• General knowledge of Diebold Nixdorf products and services is a plus.
• Proven track record in leading and developing a quota carrying Sales Team.
• Consultative sales experience at C Level.
• Exhibit skills characteristics traits and work habits that greatly enhance the likelihood of success as a Sales Manager.
• Exceptional communication presentation strategic planning problem solving and critical thinking skills.
• Demonstrated relationship building skills at all levels of the organization including senior executive levels.
• Proficient in all MS Office products with an emphasis on Excel PowerPoint Word and Teams.
• Ability to travel up to 50% of the time

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