Technical Product Support (TPS) Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations fleet performance system installations improvement programs and upgrades.

• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers technicians and product support personnel who are diagnosing troubleshooting repairing and debugging equipment.

• Provides Alpha Site support to Engineering specifically related to installation operation calibration service and /or testing of a new hardware process or software design in house or on an engineering tool

• Provides Beta Site Support; specifically related to installation operation calibration service and/or testing of a new hardware software or processes on a customer tool.

• Initiates and provides review of ECOs to ensure data supports fix and follow up with communication to the field.

• Generates and presents system performance data as required. This includes performance metrics such as MTBF MTBI and Availability. Reporting will also include process data and I/W spending analysis.

• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements system upgrades and support plans. Presents at customer level. Ensures field implementation.

Qualifications

• 7 - 10 years of hands-on experiences on both wet clean and plasma/ RF/ vacuum chamber systems

• Knowledge on hybrid bonding process

• 20-30% of international and domestic travel

• An individual who is self motivated and work under minimum supervision

• Good communication and soft skills

Work Location

• Science Park II

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.