Head of Operations New Business
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Job Location:
Monthly Salary:
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
Head of Operations - New Business
Location: Alderley Park or Edinburgh
Closing Date 17th October
About the role:
We are seeking a dynamic and visionary Head of Operations - New Business to lead large-scale operations across multiple business areas including New Business Transfers and Underwriting. This is a strategic transformation role not business-as-usual. You will be responsible for lifting out the day-to-day running and focusing on partnering with key stakeholders to drive impactful change.
To lead and shape the operational delivery of the New Business function across Open Book products ensuring high-quality customer outcomes regulatory compliance and strategic alignment.
Key Responsibilities
- Lead and inspire multi-disciplinary operations teams across business areas.
- Develop and embed a Customer First culture across all teams
- Drive transformation initiatives challenge legacy practices and embed a culture of continuous improvement.
- Drive automation and digital enablement across operation procesesses.
- Ensure robust first line of defence risk managment and control frameworks
- Partner cross-functionally with Distribution Proposition and Commercial teams.
- Deliver operational excellence while maintaining a strong customer-first and risk-aware culture.
- Own and manage a significant budget ensuring cost efficiency and enabling growth.
- Empower teams to embrace change and build the next generation of leadership.
What Were Looking For
- Proven experience of leading large scale multifunctional operations across New Business and Equity Release in a regulated financial services environment
- Experience in designing & delivering complex operational models that balance customer outcomes efficiency and compliance
- Demonstrated success in leading large-scale operations and cross-functional transformation programmes
- Deep understanding of customer onboarding transfer writing and transfer journeys.
- Skilled in translating strategic objectives into operational delivery plans.
- Strategic thinker with commercial awareness and a track record of delivering efficiencies.
- Confident communicator who builds trust and influences across functions.
- Comfortable with ambiguity conflict and challengea true change agent.
- Demonstrated ability to lead innovation initiatives that enhance customer experience and operational agility.
- Experience in managing third-party suppliers and ensuring service delivery meets contractual and customer expectations
- About Royal London
- Were the UKs largest mutual life pensions and investment company offering protection long-term savings asset management products and services and Equity Release Lending propositions.
- Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits
- Inclusion diversity and belonging
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
From Pensions to Retirement, Savings, Investments and Life Insurance, Royal London has been helping people plan for life’s financial milestones since 1861.
