Implementation Project Manager
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Job Summary
Job Description
Job Title: Implementation Project ManagerLocation: Phoenix AZ - Hybrid (3-4 days/week onsite)
Employment Type: Contract
As Project Manager III you will oversee the end-to-end delivery of complex service implementation projects ensuring quality timeliness and client satisfaction. This position requires a strong ability to coordinate teams manage risk and build lasting client relationships across all phases of implementation.
Your role:
- Lead large-scale or complex implementation projects from initiation through client acceptance.
- Define objectives timelines deliverables and measures of success to ensure projects meet cost quality and schedule commitments.
- Develop detailed project plans outlining dependencies milestones and required resources using standard project management tools and templates.
- Monitor progress through established dashboards and metrics adjusting plans as needed to keep the project on track.
- Identify risks early and implement corrective actions to maintain delivery success.
- Communicate proactively with clients and stakeholders providing consistent updates and managing expectations throughout the project lifecycle.
- Build and maintain productive relationships with clients internal teams and third-party partners to ensure smooth collaboration.
- Oversee the development of documentation reports and communication plans to support transparency and knowledge sharing.
- Validate that implemented solutions meet defined technical and quality standards before project closure.
- Mentor team members provide project guidance and contribute to improving overall delivery practices and methodologies.
- Support business development efforts by identifying new opportunities and assisting with proposal development.
What youve got:
- 68 years of experience managing complex solution implementations or large-scale client projects.
- Proven success leading cross-functional teams and managing client-facing engagements.
- Strong understanding of project management methodologies tools and best practices.
- Excellent communication relationship-building and stakeholder management skills.
- Ability to balance multiple priorities while maintaining attention to detail and quality.
- Experience improving delivery efficiency quality and profitability in service environments.
- Bachelors degree or equivalent experience required; Masters degree preferred.
- PMP or equivalent project management certification strongly preferred.
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Required Experience:
IC
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
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