Intake Youth Development Professional

20 hours per week Monday-Thursday 3:00-8:00 p.m. $16.38/hr - must be able to work full shifts all 4 days

Must be 18 or older with a high school diploma or equivalent

EQUAL OPPORTUNITY EMPLOYER

Boys & Girls Clubs of Greater Kalamazoo (Company) abides by all federal state and local anti-discrimination laws regulations and ordinances. The Company provides and promotes equal employment opportunities for all applicants and employees and it trains promotes compensates and administers all employment practices without regard to any protected characteristic.

The Company is also committed to complying with the Americans With Disabilities Act (ADA) and any similar state or local laws or ordinances. If you believe that you have a disability and need a reasonable accommodation to apply for a job with the Company or to complete an application for employment please notify Director of Operations at or as soon as possible. The Company may ask applicants or employees to provide documentation from the appropriate health care professional to confirm that the individual has a disability and to help assess possible reasonable accommodations if any.

SUMMARY

Primary responsibility is to serve as the first point of contact at Club locations and to lead the intake process to maintain accurate member records. Secondary is to support Club activities and to fill in as a Youth Development Professional (YDP) as needed. Responsibilities include strong proficiency using MyClubHub member management system maintaining positive relationships with members families volunteers and staff and a safe and supportive environment providing quality youth development planning and implementing high-yield activities and upholding member behavior expectations while embracing the mission of Boys & Girls Clubs of Greater Kalamazoo.

DUTIES & RESPONSIBILITIES

Intake Coordination

• Lead the intake process using MyClubHub member management system to check all members in and out of the facility maintain timely and accurate membership records and emergency contact information take attendance run reports and assist parents and guardians with completing Membership and Update forms.
• Monitor the front entrance to ensure all guests sign in and out of the facility. Perform receptionist duties such as answering the phone directing calls taking messages and greet all Club members and visitors in a positive and welcoming manner. Identify and introduce members and staff assist staff with recognition of parents and guardians.
• Oversee pickup and drop off times to ensure new members are safely entering and leaving the building ensure only designated people are picking up members and assist members in getting to their proper classroom.
• Provide the public including potential members with information regarding Club membership orientations programs and activities.
• Assist Unit Manager with distributing and collecting field trip permission forms special event announcements notifications of Club closings targeted programs and enter information into MyClubHub. Ensure that all members have equal access to this information.
• Be cross trained to fill in for YDPs as needed to lead High-Yield Activities that are age appropriate and provide youth with social-emotional and educational skill development. This also may include facilitating special programs and/or events.
• Be welcoming and provide youth with a fun high-energy experience with positive engagement. Help set and maintain a culture of fun that is infused with everything we do.
• Help with reaching Unit goals around youth development quality and Social Emotional Learning (SEL) by assessing Club members social-emotional behaviors. Provide opportunities and activities that strengthen SEL need areas.
• Have a working understanding of Club activities programs intake and outcome-driven youth development methods.
• Ensure a healthy productive environment that supports positive peer and adult relationships through physical and emotional safety.
• Set clear expectations and model to youth what you want to see from them.
• Enforce Club Managing Member Behavior Policy which includes Positive Behavior Support AntiBullying and Trauma-Informed Care protocols as well as using reframing conflict and deescalating tools.
• Practice National Youth Outcome Initiatives (NYOI) and Weikart methods as well as participate in the Youth Program Quality Intervention and Assessment (YPQA) process to plan and improve overall program practices.
• Maintain the organization and cleanliness of the Club space.
• Comply with mandated reporting policies.

Other

• Create and update Standard Operating Procedures (SOP) as instruction and training tools for the responsibilities of this job as needed.
• Assist with planning and implementation of Club-wide special events including fundraisers as requested as well as outreach opportunities.
• Attend and actively participate in all required staff meetings and/or trainings.
• Must wear a Boys & Girls Club staff uniform during working hours. Dress in a professional manner conducive to working with youth in a recreational program and at special events.
• Foster an inclusive equitable and accountable environment embracing the culture and community we serve with sensitivity across racial class and cultural lines.
• Display professional and positive behavior in alignment with the Boys & Girls Club Personnel Policy and Standards of Conduct abiding by agency policies and practices with a high level of professionalism and customer service.
• Review and familiarize oneself with the Boys & Girls Club Safety Policies and Crisis Management Plan. Respond to crisis situations in accordance with the outlined plan.
• Perform other related duties as assigned.

QUALIFICATIONS

Education and Experience

• High School Diploma or equivalent.
• One year of experience in a Boys & Girls Club or similar youth development organization with experience working with diverse populations.
• One year of experience with data entry and general receptionist duties is required.
• Experience creating implementing and facilitating educational and recreational activities for small groups of all ages that are creative fun engaging and inclusive.

Skills Knowledge and other Competencies

• Strong computer and data entry skills with detail orientation and high level of accuracy andability to teach others and aptitude to learn new software as needed.
• Demonstrated ability in working with youth parents/guardians and other staff.
• Ability to effectively interact with members including addressing discipline problems in age appropriate and non-punitive ways.
• Enthusiastic about working with and engaging youth.
• Ability to plan and execute a wide range of programs for youth of all ages that are creative fun and engaging.
• Strong communication skills both verbal and written.
• Continuing required training as needed.
• Demonstrated ability to work as a team and promote a team culture.
• Ability to speak Spanish is a plus.

Note: This job description is not designed to cover or contain a comprehensive listing of activities duties or

responsibilities that are required for this job. Duties responsibilities and activities may change at any time with or

without notice.

OTHER REQUIREMENTS

• Must have access to reliable transportation.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• Consistently operates laptop and cell phone and occasionally a printer/copier.
• Must be able to remain in a stationary position 25% - 50% of the time along with regular standing walking bending and carrying objects.
• Ability to occasionally lift and move objects up to 30 pounds at one time