Customer Care Manager

P.E. Labellers S.p.A is a company specialized in designing and producing labelling machines using all the existing technologies (including cold glue self-adhesive hot melt roll-fed sleeving and combination system). P.E. Labellers provides solutions across numerous markets including beverage food wine cosmetics and consumer goods. P.E. Labellers is a division of Pro Mach a leading provider of integrated packaging and processing solutions for over 20000 customers worldwide. Through multiple brands Pro Mach provides product packaging and processing equipment PMMI certified training installation parts and service for primary and secondary packaging flexible packaging end-of-line packaging and identification and tracking. For more information on Pro Machs brands visit.

P.E Labellers is seeking a talented Customer Service Sales Manager to ensure the companys customer service objectives/goals are achieved and to provide U.S and Canadian customers with prompt high-quality product support. The position reports to the LCM Director of P.E. Labellers USA.

Responsibilities:

• Lead and manage sales campaigns for P.E USA Customer Service products and services. Products Included: Change Parts Rebuild/Audit Parts New Machine Spares and Service Contracts.
• Clearly define and communicate customer requirements and specifications to insure timely and effective solutions cost build-ups and proposals are developed.
• Generate accurate sales forecast to give the organization a clear understanding of future business.
• Contact qualify and close new Customer Service opportunities and rigorously prospect for new business while following up on leads.
• Collaborate with marketing to develop promotional materials to promote contract offerings.
• Manage commercial aspects of the order including order acknowledgement resolution of open issues invoicing collection of payments and customer changes.
• Utilize experience education technical and product knowledge to develop and close profitable business in line with corporate goals
• Acts as the technical expert to the customer for P.E USA Customer Service products
• Prospects and penetrates assigned accounts independently
• Serves as the key member of the project team to ensure customer expectations are met

Qualifications:

• Bachelors Degree or equivalent work experience
• Demonstrated sales effectiveness with track record of consistent goal achievement and sales revenue growth.
• Strong interpersonal skills. Excellent written and oral communications skills. Able to interact will all levels of employees management and external customers.
• Ability to travel domestically (75%).
• Technical knowledge of packaging equipment or related industry.
• Understanding of commercial terms and ability to negotiate and resolve commercial issues with customers.
• Ability to present and communicate Customer Service products services and offerings with technical confidence.
• Ability to develop creditability with customers reviewing equipment and advising customers in their environment

Required Experience:

Manager