Vacancies Customer Marketing Manager

Job Purpose

The purpose of this role is to develop and implement set of In-store Offtake programs as well as painter engagement programs to drive painter offtake from stores in line with the strategic framework of the BU.

It involves working closely with the area sales teams and within the marketing team to develop the right offtake plans share market insights to ensure delivery of the SMART KPIs.

Key Accountabilities

Customer Engagement & Retention
Develop and implement strategies to increase engagement loyalty and reduce churn through programs like loyalty referrals and customer satisfaction.
Analyze feedback to inform marketing actions.

Customer Advocacy & Loyalty
Manage advocacy efforts through testimonials success stories and advisory boards.
Design and roll out loyalty programs to boost repeat purchases.

Painter Engagement Program
Lead rollout of the Heart-Mind-Pocket (HMP)-based engagement program.
Track performance via SMART KPIs and dashboards.
Monitor competitor activity and adapt accordingly.

In-store Merchandising
Deploy merchandising models tailored to shopper needs and store types.
Collaborate with sales and marketing for store activations and performance tracking.

Shop Assistant/Product Consultant Program
Implement program to drive in-store sales premium conversion and shopper assistance.
Ensure training performance tracking and alignment with brand/channel plans.

Category Management
Deploy regional Category Management strategy for large stores.
Train teams and develop customer promotion plans linked to category drivers.

Servicing Small & Medium Projects
Support painter teams in delivering projects guided by a structured GTM model.
Use SMART KPIs CRM tools and dashboards for performance management.

Painter Offtake Growth
Run engagement programs to drive sales from painters (SSOs & LSOs).
Monitor offtake product mix and QR code-based loyalty initiatives.

People & Capability Development
Train Painter Key Account teams on sales technical skills costing and CRM tools.
Track team performance and foster productivity.

Channel & Shopper Understanding
Understand channel segmentation shopper behavior and the strategic role of POST.
Gather competitive intelligence and drive differentiation.

POST Execution & Tinting Operations
Execute POST strategy: machine maintenance software updates branding training and transitions.
Manage depot tinting at warehouses and professional depots.
Monitor KPIs (e.g. machine uptime cost) and coordinate with R&D and external vendors.

Performance Management
Set and review performance targets for teams.
Drive continuous improvement and support staff development.

Asset Stewardship & Sustainability
Ensure legal and financial compliance in managing POST assets.
Maintain documentation safety compliance (HSES) and promote sustainable practices.

Experience

Bachelors degree in Marketing Business Communications or related field.
3-5 years of experience in customer marketing lifecycle marketing or a related role.
Strong understanding of customer journey mapping and customer segmentation.
Experience with marketing automation platforms (e.g. HubSpot Marketo Salesforce) and CRM systems.
Excellent communication interpersonal and project management skills.
Analytical mindset with the ability to interpret data and derive actionable insights.
Proven track record of driving customer engagement and loyalty through innovative marketing strategies.

Preferred Skills:
Experience in B2B marketing or SaaS industry.
Familiarity with customer feedback tools and survey platforms (e.g. SurveyMonkey NPS tools).
Proficiency with data analysis tools like Google Analytics Excel or Tableau.