Product Manager, Aftermarket and Recurring Revenue

Shah Alam - Malaysia

Monthly Salary: Not Disclosed

Posted on: 15-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities:

Customer and Market Data-based Aftermarket Strategy & Planning:
- Conduct install base & customer data analytics e.g. customer connectivity share of entitlement service contract penetrations customer segmentations customer value identifications key data insights across the customer journey etc. to identify the growth opportunities.
- Market and customer value analysis: Conduct both regular and project-based market customer and aftermarket competitive landscape analysis generate market and customer insights unmet needs opportunities etc.
- Develop and implement comprehensive aftermarket strategies aligned with business goals including new product (tangible and intangible) development and portfolio management.
New Service Offering (Product) Development:
- Recurring Revenue Acceleration: Developing localized programs to drive sustainable recurring revenue (e.g. service contracts subscription services long term rental etc.) growth to increase customer stickiness and long-term loyalty.
- Drive Overhauling/Remanufacturing Business Growth: Identify emerging opportunities and craft innovative growth strategies tailed to local enhanced service capabilities.
- Parts Kits and Other Service offering development/launch/ commercialization: Lead the development of new aftermarket offerings e.g. Parts Lubricants Kits Unique designed Parts offerings etc. including product launch and commercialization.
Daily Product Support:
- Daily product support: Work closely with the sales team to provide aftermarket product knowledge technical expertise and sales support to drive aftermarket sales.
- Training and sales tool: Develop product presentations and training materials sales tools to enhance the sales teams effectiveness in executing aftermarket products and services.
Pricing Strategy:
- Pricing management: Conduct regular pricing analysis. Develop and implement aftermarket pricing strategies that optimize profitability while remaining competitive in the market.
- Daily pricing support: Provide daily support to the sales team on pricing inquiries negotiations and special pricing requests ensuring consistency with company pricing policies.
- Price data management: Utilize ERP/CRM systems to manage aftermarket product data part numbers and price lists.
Deliver Overall Business Goal: collaborate and execute with the countrys commercial team to deliver and meet the overall business goals in terms of growth margin customer connectivity etc.

Required Skills and Qualifications:

3-5 working experiences in Aftermarket & Service Product management Technical supports Engineering Industrial Digitalization Data Analytics.
Demonstrated experience in driving business growth in the aftermarket space.
Sound working records in leading industrial companies.
Master of Languages: English (mandatory); another regional language is a plus
Travel: 20-30%
Analytical & Data Skills:
- Strong ability to analyze interpret and organize data from various sources to drive strategic decisions.
- Strong experience in Microsoft Office especially Excel and PowerPoint along with data analytical and database skills e.g. Tableau. Qlik Alteryx etc.
Excellent communication and coordination skills
Strong relationship building skills with the ability to influence and inspire
Ability to solve problems handle complex issues and cross-functional projects.
Business acumen a strong understanding of business functions market dynamics and financial implications.
Growth and business driven mindset willingness to learn to execute down-to-earth to adapt and to grow together with a team
Be adaptive and able to manage stress well and be resilient.

Key Stakeholders and co-workers

Commercial leaders and commercial sales & service team of the country/markets supported
Product Management Manager in South Asia and the team
AP Aftermarket Product Management team
AP Regional Engineering
Operations and Procurement in main regional factories and other source regions
Regional Marketing Team and Demand Generation Team

Required Experience:

Job Responsibilities:Customer and Market Data-based Aftermarket Strategy & Planning:Conduct install base & customer data analytics e.g. customer connectivity share of entitlement service contract penetrations customer segmentations customer value identifications key data insights across the customer...

Job Responsibilities:

Customer and Market Data-based Aftermarket Strategy & Planning:
- Conduct install base & customer data analytics e.g. customer connectivity share of entitlement service contract penetrations customer segmentations customer value identifications key data insights across the customer journey etc. to identify the growth opportunities.
- Market and customer value analysis: Conduct both regular and project-based market customer and aftermarket competitive landscape analysis generate market and customer insights unmet needs opportunities etc.
- Develop and implement comprehensive aftermarket strategies aligned with business goals including new product (tangible and intangible) development and portfolio management.
New Service Offering (Product) Development:
- Recurring Revenue Acceleration: Developing localized programs to drive sustainable recurring revenue (e.g. service contracts subscription services long term rental etc.) growth to increase customer stickiness and long-term loyalty.
- Drive Overhauling/Remanufacturing Business Growth: Identify emerging opportunities and craft innovative growth strategies tailed to local enhanced service capabilities.
- Parts Kits and Other Service offering development/launch/ commercialization: Lead the development of new aftermarket offerings e.g. Parts Lubricants Kits Unique designed Parts offerings etc. including product launch and commercialization.
Daily Product Support:
- Daily product support: Work closely with the sales team to provide aftermarket product knowledge technical expertise and sales support to drive aftermarket sales.
- Training and sales tool: Develop product presentations and training materials sales tools to enhance the sales teams effectiveness in executing aftermarket products and services.
Pricing Strategy:
- Pricing management: Conduct regular pricing analysis. Develop and implement aftermarket pricing strategies that optimize profitability while remaining competitive in the market.
- Daily pricing support: Provide daily support to the sales team on pricing inquiries negotiations and special pricing requests ensuring consistency with company pricing policies.
- Price data management: Utilize ERP/CRM systems to manage aftermarket product data part numbers and price lists.
Deliver Overall Business Goal: collaborate and execute with the countrys commercial team to deliver and meet the overall business goals in terms of growth margin customer connectivity etc.

Required Skills and Qualifications:

3-5 working experiences in Aftermarket & Service Product management Technical supports Engineering Industrial Digitalization Data Analytics.
Demonstrated experience in driving business growth in the aftermarket space.
Sound working records in leading industrial companies.
Master of Languages: English (mandatory); another regional language is a plus
Travel: 20-30%
Analytical & Data Skills:
- Strong ability to analyze interpret and organize data from various sources to drive strategic decisions.
- Strong experience in Microsoft Office especially Excel and PowerPoint along with data analytical and database skills e.g. Tableau. Qlik Alteryx etc.
Excellent communication and coordination skills
Strong relationship building skills with the ability to influence and inspire
Ability to solve problems handle complex issues and cross-functional projects.
Business acumen a strong understanding of business functions market dynamics and financial implications.
Growth and business driven mindset willingness to learn to execute down-to-earth to adapt and to grow together with a team
Be adaptive and able to manage stress well and be resilient.

Key Stakeholders and co-workers

Commercial leaders and commercial sales & service team of the country/markets supported
Product Management Manager in South Asia and the team
AP Aftermarket Product Management team
AP Regional Engineering
Operations and Procurement in main regional factories and other source regions
Regional Marketing Team and Demand Generation Team

Required Experience:

Key Skills

ASC 606
Hotel Experience
Hospitality Experience
GAAP
Accounting
Revenue Management
Pricing
Analysis Skills
Salesforce
SOX
ERP Systems
NetSuite

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