Debt Recoveries Officer

Working at Transurban is different; its a place where you can see the benefits of your work play out in real life every day. We create city-sized solutionsbuilding and operating safer smarter and more sustainable roadsto solve pressing transport challenges that are slowing cities down.

About the role
Were seeking a Recoveries Officer to contribute to the success of the Company. The successful candidate will ensure they are supporting the DCAs in responding to daily enquires. The prompt responses to the DCA will provide effective collections in the NAT and retail portfolios to reduce bad debt and result in amicable outcomes.

Youll join an innovative team who thrive on delivering excellent customer service and finding resolutions to complex problems.

As our Recoveries Officer youll contribute to lasting and positive changes that shape the future of our cities and communities. Its meaningful challenging and exciting work.

(12-months Fixed Term)

(Eastern Creek Office location)

Day-to-day you will:

• Action and respond to DCA enquires within target time frames (24 turnaround time)

• Liaise with stakeholders regarding credit management and customer accounting matters

• Identify customers experiencing financial hardship and assist them with payment solution options in line with Transurban policies

• Provide assistance with validating invoices

• Provide support to the Senior Recoveries Officer and Recoveries Team Leader

• Identify simplification opportunities

This role will suit someone with a curious mind and transferrable skills and experiences including:

• No experience is necessary as training will be provided. However knowledge of credit or recoveries processes is an advantage

• Excellent communication and interpersonal skills for working with all stakeholders.

• Proficient in Microsoft Office Suite (Outlook and Excel)

• Proactive problem-solver with a passion for exploring deep to develop innovative solutions

• A curious and adaptable learner eager to embrace new processes and systems

If you meet some of these requirements but not all we encourage you to submit your application.

With a career at Transurban youll enjoy a range of benefits including:

• A range of flexible working options

• 16 weeks paid parental leave (regardless of gender or carer status) with no waiting period available for the duration of the contract with Superannuation paid during unpaid leave as well

• Learning and development opportunities to support your career interests

• Health and wellbeing supportaccess to Headspace and our EAP program wellness facilities and more

• Social activities and groups

We offer a range of flexible working and leave options so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety wellbeing and inclusion; where everyone belongs. We treat everyone with fairness consideration and respect regardless of gender gender identity marital or family status sexual orientation age ethnicity religious beliefs cultural or socio-economic background perspective and experience whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process please contact us on

Ready to help us keep cities moving Apply today.

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