Service Advisor
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Job Location:
Victor, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
Van Bortel Automotive Group includes Van Bortel Subaru Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing privately held companies in the greater Rochester NY area.
Van Bortel believes that no organization is any better than the people who work for it. Therefore it is of the utmost importance that we set high standards of integrity with an aggressive enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe modern facility in order to render our customers the best possible support and to provide our employees a secure future.
Inquiries should be directed to the hiring manager Marnie Race.
Experience with video multi point inspection Automate and XTime preferred.
Benefits
- Medical Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short/Long Term Disability
- Mentorship Program
- Growth opportunities
- Paid Training
- Life Insurance
- Legal Services provided
- Employee vehicle purchase plans
- Health and wellness
- Discounts on products and services
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Complete and communicate results of Video Multi Point Inspection
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Experience with video multi point inspection Automate and XTime preferred
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford, and Van Bortel Chevrolet. Kitty Van Bortel owns one of the the top selling Subaru deal...
