Education Advisor

Education Advisor We offer a competitive benefits package!

The Company: GIA is the worlds foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

The Location: This position is located in Carlsbad California at our corporate headquarters.

What to expect:

• We offer competitive medical dental vision and matching 401-K plans
• Paid vacation sick and holidays tuition assistance commuter benefits

The Environment:

• On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services - electric vehicle charging stations on-site
• Ergonomic assessments offered on-site and virtually

JOB OVERVIEW

The Education Advisor will report to the Manager Student Success and will support GIAs students. This position will work as part of a team to create and implement a multi-faceted student support network to support students throughout their academic journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with the Deans office Admissions Education Records Distance Education Financial Aid Education Accounting Student and Career Services staff to ensure students receive comprehensive support tailored to their needs.

Assist and provide input into the development and implementation of an advising program that supports GIAs global student body in mapping plans to achieve their educational and career goals with a strong focus on persistence and timely program completion.

Guide students in course selection that supports their academic plans; sequence courses to meet enrollment program and prerequisite requirements; and proactively update plans as goals and circumstances change.

Serve as an advocate for students in two primary areas: academic and administrative ensuring barriers to progression are addressed promptly.

Work as part of a team to create and implement a multi-faceted student support network that assists students with goal-setting planning and continuous enrollment toward on-time completion.

Effectively manage and utilize institutional systems to monitor student progress identify gaps and provide timely interventions to keep students on track.

Support student engagement with orientation by ensuring consistent communication and providing clear expectations and requirements for success.

Provide enhanced attention to academically at-risk students by maintaining personalized communication tracking progress and implementing proactive retention strategies.

Monitor all student progress and track enrollment in subsequent courses to maintain momentum toward program completion and graduation.

Maintain a holistic view of GIAs educational offerings.

Provide regular reports related to student success persistence and completion metrics to education management.

Maintain all records of student communication with integrity to ensure accurate documentation and regulatory compliance.

Other duties as assigned.

TECHNICAL COMPETENCIES (Knowledge Skills & Abilities)

Thorough knowledge of other GIA courses or willingness to obtain.

Thorough knowledge of gem and jewelry industry or willingness to obtain.

Strong computer skills with expertise in relevant software applications (Windows Word Excel Power Point etc.).

Experience working in Salesforce BlackBoard and Jenzabar or willingness to learn.

Flexible self-motivated team-oriented and solution-oriented to effectively deal with a variety of people and situations.

Must possess strong verbal and written communication skills.

Proven customer service orientation and follow-up to ensure customer satisfaction.

Ability to work well in a fast-paced multi-tasking environment.

Strong organizational skills.

Ability to manage competing priorities and maintain accuracy while supporting a large and diverse student population.

Strong problem-solving and decision-making skills to address complex student needs and remove barriers to persistence.

Capacity to analyze student data and trends to inform proactive advising strategies.

Comfort with technology-driven advising tools and systems to monitor progress and enhance student engagement.

EDUCATION AND EXPERIENCE

Bachelors degree and 1-2 years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Work is performed in a designated professional office workstation and environment.

Extensive use of office equipment to include computer calculator copier fax and other business related machines and software.

Pay range: $25-33/hr.

An Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race sex religion national origin age disability or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.