Telecare Monitoring Representative

He aha te tūranga - About the role:

Hato Hone St John is New Zealands leading medical alarm provider and is recommended most often by GPs. The technology we use is amongst the very best and ensures people get the help they need quickly.

We provide high-quality alarm monitoring and alarm fault resolution services to our customers. St John Medical alarms not only help seniors and people with disabilities to continue enjoying their independence we also monitor lone workers to ensure they are always safe.

The Monitoring Team is responsible for:

• Monitoring and responding to incoming alerts and notifications from telecare devices and systems
• Communicating effectively with clients caregivers and emergency services to assess situations and provide appropriate assistance
• Maintaining accurate and detailed records of all monitoring activities and incidents
• Troubleshooting and resolving technical issues related to telecare devices and systems
• Demonstrating empathy patience and a commitment to excellent customer service
• Collaborating with other team members to ensure seamless operations and continuous improvement

This is a permanent part-time position working 24 hours per week - 8 hours per day across 3 days Monday to Sunday. We run a flexi-roster so:

• Your start time will fall between 8.30 and 11pm finishing between 5 and 7.30am.
• Standard working days will be Monday to Wednesday however these may change each roster (see below).
• Days/week and start/finish times may change each week to cover things like planned leave however your roster will be provided 4 weeks in advance.
• There is also the opportunity to pick up additional hours during the week.

Qualifications :

Ko wai koe - About you:

We are looking for:

• The desire to provide excellent customer service and support your community
• Excellent verbal and written communication skills with the ability to convey information clearly and concisely
• Strong active listening skills and the ability to interpret and respond to client needs effectively
• Proactive and able to search for the answer first before escalating
• Demonstrated problem-solving skills and the ability to think critically in high-pressure situations
• Proficiency with computer systems software applications and telecare monitoring technologies
• Previous experience in a customer service or call centre role is preferred
• Experience with telecare monitoring or remote assistance is an advantage
• Knowledge of healthcare terminology and procedures is an advantage

Additional Information :

Me pēhea te tuku tono - How to apply 

Click apply now before applications close at 11.59pm on Thursday 23 October. 

For further information please contact Gemma Bardsley at 0800 ST JOHN for a confidential discussion.  

At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai. 

If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Remote Work :

No

Employment Type :

Part-time