Strategic Account Director

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

As aStrategic Account Director you will be a senior individual contributor within our Customer Success organization responsible for managing our most complex high-value accounts in the Tier 1 & Enterprise segment. This role is pivotal in driving long-term customer success revenue growth and strategic alignment between our company and global enterprise clients. Combining a deep understanding of Global Relays products and service delivery model and customer obsession you will own a small portfolio of top-tier accounts with multi-line of business or global scope ensuring these relationships deliver transformational impact for both the customer and our organization.

The role requires a consultative approach both externally with the customer to understand their business drivers and needs and internally across our product support and provisioning teams to identify emerging and deeper opportunities for development.

This role demands a rare blend of executive-level partnership strategic vision and negotiation expertise to drive outcomes that align with the customers C-suite priorities and our companys growth objectives.

Your responsibilities:

Account Strategy & Relationship Building

Own end-to-end success for a small portfolio of top-tier accounts prioritizing global enterprises or multi-line of business clients with complex needs and high strategic value
Develop and execute long-term strategic account plans aligned with the customers C-suite objectives business transformation goals and Global Relays product roadmap
Serve as the primary escalation point for customer challenges ensuring cross-functional collaboration with Product Enterprise Services Sales and Executive Leadership
Build and maintain direct relationships with C-suite executives (e.g. CIOs CTOs CCOs) and senior stakeholders positioning yourself as a trusted advisor and strategic partner

Revenue Retention & Growth

Negotiate and close complex multi-million-dollar ARR renewals with customized financial terms ensuring alignment with both customer and company objectives
Identify and drive cross-sell/up-sell opportunities in partnership with Sales across lines of business leveraging deep product and industry expertise

Internal Advocacy & Cross-Functional Collaboration

Partner with Product Leadership to ensure customer feedback and strategic needs inform product innovation and roadmap prioritization
Collaborate with Sales and Marketing to co-create customer success stories case studies and thought leadership that reinforce our value proposition
Represent the customers interests internally at the highest levels influencing product go-to-market and operational strategies to align with customer needs
Monitoring project progress by tracking activity; resolving problems; recommending actions

About you:

12 years of experiencein enterprise SaaS with a proven track record in customer success account management or enterprise sales (preferably in a complex global environment)
Proven expertise in managing complex high-ARR accountswith multi-line of business or global scope including experience negotiating and closing multi-million-dollar contracts with customized terms
Demonstrated success in building trust and influence with C-suite stakeholders and aligning customer strategy with business outcomes.
Exceptional negotiation and communication skills: Confident in high-stakes executive-level discussions
Ability to lead cross-functional teams and influence outcomes without formal authority
Experience using SalesForce or other CRM system is highly desirable.
Ability to work cross-functionally on multiple customers processes and system projects simultaneously

Compensation:

Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive health benefits program including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days which increase based on tenure. Other benefits include paid sick days maternity/parental leave enhanced program commuter benefits corporate bonuses and a 401(k)-retirement plan with company contribution matching.

For employees based at our New York office we provide additional perks and amenities to enhance your work experience including a subsidized meal program courtesy of our in-house culinary team!

Base salary range

$160000$200000 USD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Director

Who we are:For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...