Sales Greeter

Van Bortel Automotive Group includes Van Bortel Subaru Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing privately held companies in the greater Rochester NY area.

Van Bortel believes that no organization is any better than the people who work for it. Therefore it is of the utmost importance that we set high standards of integrity with an aggressive enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Customer Engagement & First Impressions

• Welcome all customers entering the dealership with a friendly professional greeting.
• Quickly identify customer needs and direct them to the appropriate sales consultant or department.
• Maintain a warm helpful presence in the showroom at all times.

Showroom Flow & Customer Experience

• Ensure customers are acknowledged promptly even during busy periods.
• Manage the showroom traffic flow to minimize wait times and maximize customer satisfaction.
• Offer refreshments seating or informational materials while customers wait.

Information Gathering & Lead Support

• Capture basic customer information and purpose of visit before handing off to a salesperson.
• Log customer arrivals into the CRMto ensure proper follow-up.
• Notify team members when guests arrive for appointments test drives or deliveries.

Showroom Presentation

• Keep the greeting area tidy organized and aligned with dealership branding.
• Monitor showroom materials (business cards promotional displays etc.) to ensure they are stocked and up-to-date.

Communication & Coordination

• Provide clear communication between sales consultants and management regarding customer flow.
• Assist in coordinating test drives by preparing keys or directing customers to the appropriate area (if dealership policy allows).
• Support sales team by answering basic dealership or inventory questions.

Customer Care & Professionalism

• Maintain a positive approachable attitude to create a welcoming environment.
• Handle customer concerns or direct them to the correct department (service parts finance).
• Uphold dealership standards for customer service and confidentiality.

Qualifications

Required

• Excellent verbal communication and interpersonal skills.
• Friendly positive and professional demeanor with strong customer-service instincts.
• Ability to multitask in a fast-paced showroom environment.
• Comfortable approaching and engaging with customers proactively.
• Basic computer literacy (CRM systems email appointment scheduling tools).
• Strong organizational skills and attention to detail.
• Ability to stand and move around the showroom for extended periods.
• Reliable punctual and able to maintain consistent attendance.

Nice to Have

• Previous experience in customer service reception hospitality retail or automotive.
• Familiarity with dealership operations or vehicle terminology.
• Bilingual or multilingual communication skills.
• Ability to handle basic customer questions about models pricing or dealership processes.

Benefits

• Medical Dental & Vision Insurance
• 401K Plan Match
• Paid time off and vacation
• Short/Long Term Disability
• Mentorship Program
• Growth opportunities
• Paid Training
• Life Insurance
• Legal Services provided
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.