Customer Service Engineer-TainanChiayi
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Job Location:
Tainan City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Job Description/Preferred Qualifications
Highlight
The future is ours to create. Whether its a driverless car VR experience or factory robotics we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. Were looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe our expert teams of physicists engineers and problem-solvers design solutions that move the world forward.
Job Description
- Evaluates analyzes diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
- Represents the company to the customer and assume accountability for customer happiness with service.
- Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineer in resolving problems.
- Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
- Develops and handles return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
Qualification
- Proficient with all office suite applications such as Excel and PowerPoint.
- hands-on experience in hardware/software integration testing and troubleshooting of highly sophisticated semiconductor wafer inspections/metrology systems are preferred.
- Proven record of quickly diagnosing problems through analysis of inspection reports system log files system parametric diagnostic data and other test results and provide solutions.
- Strong communications and leadership skills desired.
- Graduate degree or equivalent experience a plus.
- Capable to collaborate with technical team for escalations trouble-shooting and further diagnosis.
Minimum Qualifications
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture t ... View more
