Customer Support Manager

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

• The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorolas Lifecycle Service products.

• The CSM manages government contracts with responsibility for successful delivery of Service products for Local government/ commercial customers.

• Manages the relations with external partners responsible for delivering Service products to customers.

• Responsible for contract renewals proposals accurate forecasting development of Statements of Work and meeting P&L and receivables goals

• Overseeing contract P&L performance including meeting Service billing and cost performance goals.

• Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.

• Responsible for the development of service account plans and profiles goals and strategies within assigned accounts.

• Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base.

• Must be willing to travel throughout the designated region.

Basic Requirements

• Ideally 5 years experience in managing complex large scale programs of work and team delivery.

• Experience in the successful delivery of mission critical radio communications projects.

• Experience in managing large cross cultural multi-skilled teams.

• Previous divisional management experience.

• Financial commercial and budget management experience.

• Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals

• Highly credible with the customers

• Served long-term customers and also needs to be comfortable in a culture of respect and integrity

• Executive presence and be well-connected Motorola is building our brand presence in this market and the competitors are strong

• Prior experience with the government sector

• Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.