Customer Service Representative (12 months)
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Job Location:
Cluj-Napoca - Romania
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Are you eager to take your career to the next level If yes we encourage your application for theCustomer Service Representativerole!
In this position you will have the capacity to handle high complexity orders and key customers. You will be entering and handling customer orders via the business systems accurately and in a timely manner while keeping the customers continuously updated on the status of the orders.
By joining us as aCustomer Service Representativein Cluj-Napoca this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!
In This Role Your Responsibilities Will Be:
- Ensuring the timely and complete entering of multi-BU orders in the ERP system
- Ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that solve Customers problems.
- Providing awareness of customer complaints or any issues in the shortest lead-time. Escalates errors or mistakes as soon as identified put the situation right and proposes correctives actions.
- Keeping the candidates informed at all times about all orders and provides accurate and on time answers to all queries regarding the ongoing orders
- Providing constant status updates to customers informing customers about potential delays or issues related to the order
- Following up on orders to make sure they are produced shipped and delivered efficiently
Who You Are:
You stay aligned with your goals and stay productive. You engage in collaborative planning. You convert ideas into actions and produce results with new initiatives. You solicit both input and discussion.
For This Role You Will Need:
- University degree
- Experience in the order management process or in a similar role administrative or customer service.
- Proficient in English (verbal and written)
Preferred Qualifications that Set You Apart:
- Experience in working with ERP systems (Oracle SAP) is an advantage
- PC Skills: MS Office
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
