Business Excellence Manager
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Job Summary:We are seeking a Business Excellence Manager to lead continuous improvement initiatives and drive operational excellence within our BPO operations. This role is critical in enhancing service delivery optimizing processes and ensuring alignment with client expectations and industry standards.
The ideal candidate will bring expertise in process improvement methodologies such as Lean or Six Sigma a strong analytical mindset and a deep understanding of BPO metrics and operations. You will collaborate closely with cross-functional teams to implement best practices foster a culture of continuous improvement and deliver measurable business impact.
Key Responsibilities:
Lead and execute process improvement initiatives to enhance efficiency reduce costs and improve service quality.
Analyze operational data to identify trends gaps and opportunities for improvement.
Collaborate with operations and quality teams to ensure alignment with client expectations and SLAs.
Drive standardization and automation of processes across accounts and functions.
Facilitate training and workshops on continuous improvement tools and methodologies.
Monitor and report on the impact of business excellence initiatives using KPIs and dashboards.
Support client audits and ensure compliance with contractual and regulatory requirements.
Qualifications:
Bachelors degree in business administration Operations Management Industrial Engineering or a related field. A masters degree is a plus
Lean Six Sigma certification (Green Belt or Black Belt preferred).
5 years of experience in business process improvement operational excellence or quality management within the BPO or shared services industry
Proven track record of leading cross-functional improvement initiatives and delivering measurable results.
Preferred Skills:
Experience in the US healthcare insurance industry.
Strong analytical and problem-solving skills.
Proficiency in process mapping root cause analysis and performance metrics (e.g. SLA CSAT AHT FCR).
Excellent communication facilitation and stakeholder management skills.
Ability to influence and drive change across diverse teams.
Familiarity with tools such as Power BI Excel Visio and project management software.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Project Management
DIVISION:
HF Heart Failure
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Manager
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
