We are currently recruiting for aService Administratorto join the Rubax Team on a permanent basis based at our Warrington Office. The successful candidate will provide administrative duties as part of the Service Department Team including answering the phone typing correspondence invoicing sending & processing emails and updating in-house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally. They will also ensure processes are followed correctly and support the Key Accounts Department. This is a full time role working Mon-Fri

What youll be doing:

• Maintenance of files assisting with worksheets schedules and other service-related documents
• Preparing and sending reports to the customer
• Keeping the in-house system up to date
• Updating customer service portals to ensure we adhere to KPIs & SLAs
• Demonstrating customer service taking calls & emails dealing with enquiries & taking detailed messages
• Preparing and sending accurate sales invoices
• Communicating professionally with all people and departments both externally and internally
• Logging & processing callouts and checking with engineers to ensure completion
• Process regional engineer timesheets and plan engineer work and route coordination
• Plan engineer diaries ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered
• Be able to prioritise workload and identify priority works

Candidate Requirements:

• Previous experience in a similar role is desirable and a flexible approach to work
• Highly organised proactive with the ability to work as a Team as well as on own initiative
• Good planning and time management skills
• Able to resolve conflicting demands to ensure good customer service
• IT literate with good knowledge of MS Office
• Able to prioritise own workload effectively
• Working with minimal supervision and utilising initiative
• Commitment to deliver business support accurately under pressure and to tight timescales
• Reliable organised and diligent with an excellent telephone manner

• Generous Holiday allowance
• Competitive base salary
• Competitive Pension
• Single Option Private Healthcare (BUPA)