Director, Software Engineering Observability Monitoring & Alerting

ServiceNow is seeking a Director of Engineering to lead the development of our next-generation Observability solutions supporting our global cloud services this highly technical and strategic leadership role you will shape the vision and execution of observability for cloud-native systems at scale enabling proactive insight faster incident resolution and enhanced customer experience.

Youll lead a high-impact engineering organization responsible for delivering cohesive intelligent observability solutions - including metrics logs traces events - through self-serving & intuitive user experiences.

What you get to do in this role

• Define and execute the Observability vision strategy and roadmap aligned with organizational reliability and performance goals.
• Lead scale and mentor a high-performing cross-functional engineering team (including managers engineers and tech leads) & drive AI first development.
• Design deliver and operate both open source and 3rd party standards-based observability products across infrastructure applications and services.
• Implement AI/ML-powered observability for anomaly detection predictive alerting noise reduction and root cause analysis.
• Develop self-service telemetry frameworks that empower developers to onboard services with best-in-class observability by default.
• Partner with SRE and Product teams to improve reliability self-healing and auto-remediation using observability insights.
• Influence system design through data-driven feedback loops to product and infrastructure teams.
• Define operational excellence KPIs conduct postmortems and continuously evolve the observability and performance review culture.
• Foster innovation and experimentation with emerging technologies (e.g. LLMs AI Ops Agentic workflows eBPF etc.).

Qualifications :

To be successful in this role you have:

• 10 years of experience building large-scale distributed systems cloud platforms or infrastructure.
• 8 years of engineering leadership experience managing & scaling high-performing teams and leaders.
• 2 years of hands-on experience leading AI initiatives in engineering 
• Proven success in building and operating scalable observability & alerting solutions (based on logging metrics tracing etc.) in production.
• Strong understanding of OpenTelemetry TSDB(VictoriaMetrics/Prometheus)  Grafana and other open observability tools.
• Strong understanding of Observability across the full stack - from frontend user interactions down to the infrastructure and networks supporting the system.
• Experience with cloud-native technologies such as Kubernetes and container observability.
• Demonstrated ability to define and execute strategies around SLOs and incident lifecycle improvements.
• Outstanding communication and leadership skills with the ability to influence across all levels of the organization.
• Bachelors or Masters degree in Computer Science Engineering or a related field.
• Experience with multi-cloud or hybrid-cloud observability is a plus.
• Passion for operational excellence reliability engineering and measurable outcomes.

GCS-23

For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time