Hyperscaler GTM Operations Manager

About the Role 

ServiceNows Go-To-Market (GTM) Operations organization is the strategic and operational backbone of our commercial engine enabling growth through operational excellence simplification and impactful customer and seller experiences. 

We are seeking a Hyperscaler GTM Operations Manager to support our Director in delivering a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams. This role will focus on executing reporting analysis project management and program coordination activities that drive operational rigor enablement and cross-functional alignment to support pipeline growth and partner success. 

The ideal candidate has a strong foundation in GTM operations reporting and program coordination with proven skills in managing deliverables organizing workflows and driving execution in collaboration with multiple stakeholders. 

What You Get to Do in This Role 

• Support execution of GTM programs that drive Hyperscaler pipeline generation partner enablement and sales execution
• Prepare and maintain reporting dashboards and analysis to provide visibility into program health progress and outcomes
• Coordinate cross-functional activities and manage timelines ensuring deliverables are met and dependencies are tracked
• Assist in developing program materials documentation and stakeholder communications
• Maintain program trackers action logs and status updates for internal and external stakeholders
• Partner with Sales Marketing Partner and Enablement teams to ensure smooth execution of projects and operational processes
• Identify opportunities to streamline workflows improve reporting accuracy and enhance program efficiency
• Support governance processes by collecting organizing and distributing relevant program data and documentation

Qualifications :

To Be Successful in This Role You Have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 5 years of experience in GTM Operations Program/Project Management Business Operations or a related role within technology or enterprise SaaS organizations
• Strong understanding of GTM processes and the lead-to-cash lifecycle with experience supporting initiatives across sales marketing or partner organizations
• Demonstrated ability to manage multiple tasks deadlines and stakeholders in a fast-paced environment
• Solid analytical skills with experience in reporting dashboard creation and data interpretation
• Strong communication skills with the ability to work effectively across functions and levels
• Experience working with CRM and related GTM systems (e.g. Salesforce CPQ CLM)
• Proven ability to work collaboratively in a team setting build strong relationships and deliver high-quality work with attention to detail
• Bachelors degree or equivalent practical experience
• Bonus: Familiarity with Hyperscaler cloud ecosystems and related GTM motions

For positions in this location we offer a base pay of $121700 - $213000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time