Operations Coordinator

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Department:

Administration

Job Summary

The Operations Coordinator is responsible for processing shipments tracking and tracing and communicating with customers and other departments.

Responsibilities

Enhance customer relationships by identifying areas for improvement in the overall customer experience

Develop and maintain relationships with cross-functional departments as well as carriers vendors and other service providers
Communicate with customers in person and/or through calls emails digital platforms and ticketing systems
Process shipping requests generate internationally-compliant documents and manage shipment exceptions according to SLA
Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
Coordinate and collaborate with multiple parties including customer stakeholders warehouses carriers service providers and onsite team members to resolve any issues that may arise and escalate as necessary
Maintain knowledge of customer and company policies on all aspects of product movement
Identify and suggest corrective actions for ongoing incidents delivery issues opportunities and SOPs
Identify and articulate process improvement ideas to support operations
Create documented process for customers when requested - SOP/SWI creation
Support the implementation of companys culture within the team
Work towards individual and department Key Performance Indicators (KPIs)
Stay up to date with the best practices in supply chain techniques and best practices and proactively apply new knowledge to improve processes
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Should be able to work in 8:00PM IST- 5:00AM IST.

Qualifications :

Bachelors degree or equivalent working experience
1-2 years of experience in logistics and/or high volume customer service roles
Fluent in English; excellent written and oral communication skills
Excellent customer service skills
Strong organizational communication and problem-solving skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Analytical mindset with the ability to interpret data and make informed decisions
Possesses a positive can-do attitude
Strong knowledge of Microsoft Office Google Workspace

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

The Operations Coordinator is responsible for processing shipments tracking and tracing and communicating with customers and other departments. ResponsibilitiesEnhance customer relationships by identifying areas for improvement in the overall customer experienceDevelop and maintain relationships wit...

The Operations Coordinator is responsible for processing shipments tracking and tracing and communicating with customers and other departments.

Responsibilities

Enhance customer relationships by identifying areas for improvement in the overall customer experience

Develop and maintain relationships with cross-functional departments as well as carriers vendors and other service providers
Communicate with customers in person and/or through calls emails digital platforms and ticketing systems
Process shipping requests generate internationally-compliant documents and manage shipment exceptions according to SLA
Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
Coordinate and collaborate with multiple parties including customer stakeholders warehouses carriers service providers and onsite team members to resolve any issues that may arise and escalate as necessary
Maintain knowledge of customer and company policies on all aspects of product movement
Identify and suggest corrective actions for ongoing incidents delivery issues opportunities and SOPs
Identify and articulate process improvement ideas to support operations
Create documented process for customers when requested - SOP/SWI creation
Support the implementation of companys culture within the team
Work towards individual and department Key Performance Indicators (KPIs)
Stay up to date with the best practices in supply chain techniques and best practices and proactively apply new knowledge to improve processes
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Should be able to work in 8:00PM IST- 5:00AM IST.

Qualifications :

Bachelors degree or equivalent working experience
1-2 years of experience in logistics and/or high volume customer service roles
Fluent in English; excellent written and oral communication skills
Excellent customer service skills
Strong organizational communication and problem-solving skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Analytical mindset with the ability to interpret data and make informed decisions
Possesses a positive can-do attitude
Strong knowledge of Microsoft Office Google Workspace

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

Apply Now

About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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