Guest Relations Concierge

Mascot - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Warmly welcome visitors and tenants upon their arrival to the office building.
Provide information about the buildings facilities services and amenities.
Answer incoming calls transfer calls to the appropriate departments and take messages as needed.
Respond to inquiries via phone email or in-person with professionalism and courtesy.
Monitor and control access to the building ensuring the safety and security of occupants.
Enforce security procedures including verifying identification and issuing visitor badges.
Assist with various administrative tasks such as sorting mail managing deliveries and maintaining office supplies.
Schedule appointments and manage reservations for meeting rooms.
Provide outstanding customer service to visitors tenants and staff members.
Address inquiries and concerns promptly and effectively.
Handle unexpected situations or issues calmly and efficiently.
Collaborate with building management and relevant parties to resolve problems.
Maintain a thorough understanding of the building layout facilities and amenities.
Guide visitors to different departments or locations within the building.

Qualifications :

High school diploma or equivalent; additional education or certification in hospitality or related fields is a plus.
Proven experience in a customer service or receptionist role.
Excellent communication skills both verbal and written.
Strong organizational and multitasking abilities.
Proficiency in using office equipment and basic computer applications.
Knowledge of security procedures and emergency response protocols.
Professional appearance and demeanour.
Ability to work effectively in a team and handle pressure with composure.
Cultural sensitivity and awareness.

Additional Information :

Additional information

Employee Benefits for your hard work!

Work with two iconic businesses and experience the buzz of the working in the Aviation industry
Excellent working conditions & fantastic career opportunities
Discounted Stays at Accor Hotels Globally
Great learning and development programs available

You will be engaged to work under the Hospitality Industry (General) Award MA000009

If you would like to be a part of our team please apply now

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system in order to gain ASIC certification.

Remote Work :

Employment Type :

Part-time

Key Responsibilities: Warmly welcome visitors and tenants upon their arrival to the office building.Provide information about the buildings facilities services and amenities.Answer incoming calls transfer calls to the appropriate departments and take messages as needed.Respond to inquiries via phone...

Key Responsibilities:

Warmly welcome visitors and tenants upon their arrival to the office building.
Provide information about the buildings facilities services and amenities.
Answer incoming calls transfer calls to the appropriate departments and take messages as needed.
Respond to inquiries via phone email or in-person with professionalism and courtesy.
Monitor and control access to the building ensuring the safety and security of occupants.
Enforce security procedures including verifying identification and issuing visitor badges.
Assist with various administrative tasks such as sorting mail managing deliveries and maintaining office supplies.
Schedule appointments and manage reservations for meeting rooms.
Provide outstanding customer service to visitors tenants and staff members.
Address inquiries and concerns promptly and effectively.
Handle unexpected situations or issues calmly and efficiently.
Collaborate with building management and relevant parties to resolve problems.
Maintain a thorough understanding of the building layout facilities and amenities.
Guide visitors to different departments or locations within the building.

Qualifications :

High school diploma or equivalent; additional education or certification in hospitality or related fields is a plus.
Proven experience in a customer service or receptionist role.
Excellent communication skills both verbal and written.
Strong organizational and multitasking abilities.
Proficiency in using office equipment and basic computer applications.
Knowledge of security procedures and emergency response protocols.
Professional appearance and demeanour.
Ability to work effectively in a team and handle pressure with composure.
Cultural sensitivity and awareness.

Additional Information :

Additional information

Employee Benefits for your hard work!

Work with two iconic businesses and experience the buzz of the working in the Aviation industry
Excellent working conditions & fantastic career opportunities
Discounted Stays at Accor Hotels Globally
Great learning and development programs available

You will be engaged to work under the Hospitality Industry (General) Award MA000009

If you would like to be a part of our team please apply now

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system in order to gain ASIC certification.

Remote Work :

Employment Type :

Part-time

Key Skills

CSS
HTML5
React
Web Development
JavaScript
Postgresql
IOS
Public Speaking

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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