Guest Experience Expert | Overnight AC Hotel by Marriott Pre-Opening

Join the AC Hotel by Marriott Experience

AtAC Hotels by Marriott we believe that every detail matters. Our brand is designed for the modern traveler who valuessleek design curated experiences and effortless comfort. Inspired by European style and sophistication AC Hotels offer a refined atmosphere where guests can relax connect and enjoy the essentials without unnecessary extras. AC Hotels by Marriott is present in over 175 destinations as the second AC Hotel in Australia you will be part of a team that ensures the promise of the Perfectly Precise Hotel and Guest room is delivered in the Gold Coast.

As part of theMarriott International family we combine global standards with a distinctive contemporary approach to hospitality. Working with us means being part of a team that celebratesinnovation collaboration and exceptional service all while creating memorable experiences for our guests.

If youre passionate about hospitality design and delivering service with purpose AC Hotels is the perfect place to grow your career.

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

As an Overnight Guest Experience Expert you will also be responsible for completing end-of day activities including posting charges to accounts running night audit back up and roll the date. Process all payments and adjustment vouchers paid-outs correction vouchers and miscellaneous charges. Print contingency lists and act as part of the Emergency Response Team. Supporting the Night Manager to ensure the overnight shifts runs smoothly to prepare the following day to get on to a great start.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Why Join Marriott

AtMarriott International we believe in putting people first. As the worlds largest hospitality company we offer more than just jobswe providecareers with purpose growth and global opportunities. Joining Marriott means becoming part of a culture built on respect inclusion and a commitment to excellence.

Some of the key benefits of working with us include:

• Travel Discounts:Enjoy exclusive hotel and travel perks across thousands of properties worldwide.
• Career Development:Access world-class training programs and clear pathways for growth within a global network.
• Comprehensive Benefits:Competitive salary health and wellness programs birthday leave Marriott paid parental leave Milestones recognition and more.
• Inclusive Culture:Be part of a diverse supportive team that values collaboration and innovation as well as a company that wants you to be your whole self at work.
• Recognition & Rewards:Celebrate your achievements through our award-winning recognition programs.

At Marriott we dont just offer jobswe create opportunities for you togrow thrive and make an impact.