Senior Service Designer, Accounts & Engagement
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Job Location:
North Sydney - Australia
Monthly Salary:
Not Disclosed
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
Lead service design and research for Nines new Consumer Platform which will unify user experiences across all digital products (identity subscriptions payments etc.) to drive audience engagement and growth. Youll sit within the Publishing team collaborating closely with Product and Engineering. Your role involves strategic design and delivery leading research to define user needs and business goals creating key service artifacts (blueprints maps) and mentoring the team on human-centered methodologies.
What youll be doing:
Lead service design and research for a new Consumer Platform to create unified user experiences across Nines digital products (identity billing personalization etc.).
Co-design and drive delivery working at both a long-term strategic and detailed solution level.
Lead qualitative and quantitative research to define user needs operational realities and commercial objectives.
Create and maintain essential service artifacts (blueprints ecosystem maps) to clarify direction across diverse brands and systems.
Apply human-centered methodologies collaborate with product designers to enhance end-to-end UX and mentor others in service design.
Qualifications :
What were looking for:
- 6 years of Service Design experience or a similar role with a strong portfolio showcasing impactful solutions.
- Ability to lead complex service design projects from concept to launch.
- Proficiency in service design tools like blueprinting journey mapping and prototyping.
- Strong leadership facilitation and collaboration skills to influence cross-functional teams.
- A proactive strategic and results-oriented approach thriving in fast-paced environments.
Additional Information :
How we work
At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
Our employee benefits include:
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to Employee Exclusives program - a way of getting closer to our incredible brands offering unique experiences behind-the-scenes access and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Account Payable
- Economics
- Accounting & Finance
- Account Receiveable
- General Ledger Accounting
- Finance
- Account Management
- Communication
- CRM
- Client Relationships
- Analytical Skills
- Annual Budget
- Business Relationship
- Business unit
About Company
Nines strategy is to create great content, distribute it broadly and engage audiences and advertisers. We are Australias largest locally owned media company the home of Australias most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselve ... View more
