JOB SUMMARY
Develops and implements programs projects or processes for typically Jabils largest accounts or strategic customers and/or industries strategically managing the customer relationship road map. Defines shared vision with customer to grow the business relationship and develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group through most senior-level internal and external customer interaction. Establishes strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review including contract negotiation and amendment. Provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives. Extensive contact with executive-level internal and external customers is required to obtain clarify or provide facts and information.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrates an entrepreneurial spirit and drive.
Full global responsibility for a customer or group of customers Profit & Loss (P&L) statement (multi-site responsibility).
Pricing (i.e. materials and value-add) is a core responsibility of the Sr. Business Unit Director.
Typically assigned to Jabils largest accounts or strategic customers and/or industries.
Establishes and manages current customer relationships striving to capitalize on organic revenue growth opportunities.
Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
Manages the customer relationship road map from a strategic relationship perspective.
Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
Defines the Business Unit organization structure and staffs appropriately. Manages the team to effectively support customer contract terms and SLAs.
Owns the execution of operational SLA delivery and escalations.
Ultimately held accountable for revenue growth success with assigned customer base.
Exhibits demonstrated successful relationship-building skills with highest-level audiences at more strategic and senior levels within the customers organization and within Jabil.
Responsible for the Request for Proposal (RFP) process for assigned customer accounts. May support RFP processes for others.
Manages the performance developments and rewards for direct report. Indirectly manages work of others through Jabils Workcell business model.
Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
Assumes leadership role in site-level strategic planning meetings.
Manages and drives the Quarterly Business Review (QBR) process with assigned customer account.
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
C Level Experience within Franchise or Independent Distribution across Suppliers Customers and Governments.

Excellent communication skills
Fundamental concepts practices and procedures of global business awareness/experience (e.g. taxation laws culture)
Advanced concepts practices and procedures of operational functions (e.g. manufacturing supply chain etc.)
Extensive knowledge of total Jabil solutions available for offer
Strong financial skill knowledge and aptitude (e.g. balance sheet income statement etc.)

Jabil tools (Financial system quote process etc.)
Advanced contract and negotiation knowledge/experience at a more strategic level
Leadership/people-management skills
Strong customer service skills and experience

ESSENTIAL SKILLS ABILITIES AND EXAMPLE BEHAVIOR(S)
DELEGATE: Able to clearly assign responsibility and authority for tasks to appropriately selected individuals or teams; Able to remove obstacles to administration and / or execution. Able to allow for and contribute needed resources
SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
PRESENT SKILLFULLY: Able to prepare and deliver clear effective and professional presentations
DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority
NEGOTIATE: Able to apply effective questioning and listening techniques to determine each partys position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties involved
SELL: Able to identify the needs of internal and external customers through effective questioning and listening techniques; Able to apply technical / professional knowledge interpersonal and sales skills to obtain customers commitment to ideas services or products
COACH: Able to observe and track performance in order to instruct guide encourage and support employees; Able to provide positive and developmental feedback on performance; Able to place emphasis on continuous improvement
DEVELOP OTHERS: Able to provide a challenging and supportive climate that encourages development in the work team; Able to assess the strengths and development needs of staff; Able to actively seek and promote opportunities for the development of others; Able to take an active part in the training and ongoing development of direct reports
EMPOWER OTHERS: Able to establish an environment where risk-taking ideas and initiative are encouraged; Able to push down authority and responsibility creating a sense of ownership of jobs or projects; Able to reinforce and coach offering help without removing responsibility
INFLUENCE: Able to use effective communication and interpersonal skills to convince others to accept ideas or goals (with or without the formal authority of a higher position); Able to gain agreement and commitment from others to support and implement methods or processes
PROVIDE DIRECTION: Able to establish and communicate a common vision; Able to translate company strategy into team goals and objectives; Able to set clear priorities; Able to clarify roles and responsibilities through individual performance plans; Able to make self available for questions
BE PROFESSIONAL: Able to project a positive professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to Jabils policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products services and own performance against those standards
BE DECISIVE: Able to make sound decisions within time constraints; Able to commit to a course of action even in ambiguous situations without excessive deliberation; Able to identify unique (but effective) solutions
THINK STRATEGICALLY: Able to see the big picture and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals

EDUCATION & EXPERIENCE REQUIREMENTS
Bachelors Degree required. Masters Degree preferred.
Degree in Engineering Finance/Accounting or Business Management preferred.
Over fifteen (15) years work-related experience preferably in Business Management Financial or Operations fields.
Significant previous strategic account management experience preferred.
Minimum of eight (8) to (10) years management experience .
Or an equivalent combination of education training or experience.

WORKING CONDITIONS
Regular business hours. Some additional hours may be .
Travel requirements: Domestic and International up to 75%.
Climate controlled office environment during normal business hours.