VIP Experience Ambassador
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a VIP Experience Ambassador you will be the first point of contact for our VIP guests ensuring their journey with us is seamless discreet and unforgettable. From pre arrival planning through to post departure follow up you will anticipate needs personalise experiences and deliver Nobus crafted hospitality with warmth and precision.
You will:
- Create a welcoming and lasting first impression for all VIP guests
- Manage arrivals check ins and check outs with a personable and discreet approach
- Anticipate guest needs gather preferences and ensure all details are captured in OPERA
- Liaise with Concierge Housekeeping and other teams to ensure every element of the stay is flawless
- Prepare and oversee VIP room checks suite set ups amenities and personalised touches
- Handle guest queries and feedback confidently resolving issues with professionalism and care
- Build lasting relationships with VIP guests through thoughtful communication and follow up
- Strive for excellent guest reviews by delivering personalised and seamless service
- Embody Nobu values of Family Crafted Smile and Kokoro in every interaction
What Were Looking For
You bring experience in luxury hospitality or guest relations with a strong understanding of reservations systems such as OPERA. You are discreet proactive and detail oriented with the confidence to make decisions that enhance the guest journey. With excellent communication skills a collaborative spirit and a genuine smile you create meaningful connections with guests while leading by example for the wider team.
BENEFITS OF JOINING OUR TEAM
- 1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from ... View more
