Experience Analyst
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Anticipated Contract End Date/Length: April 30 2026 with potential to extend
Work set-up: Hybrid with attendance at the London office three days per week
Were looking for an Experience Analyst to join a newly formed delivery pod working alongside Service Designers and UX Designers to help shape how services and product experiences are defined structured and brought to life. Youll collaborate closely with an established team model and contribute to work that may span governance work arrangement standards data management or AI-related initiatives. Specific projects are still being finalised so adaptability and comfort with ambiguity are key.
We are hiring for multiple roles and have a strong preference for candidates who have previously worked together as part of the same squad or pod. While individual applications are welcome were especially interested in ready-made micro-teams who have delivered cohesive service or product missions together. If you have colleagues youve partnered with successfully (Service Designers or UX Designers) please apply together or reference them in your application.
This role is ideal for someone who sits at the intersection of logic flow structure and experience definition someone who understands how the service vision translates into real buildable product experiences. Your clarity reasoning and ability to turn complexity into understandable logic will be essential to the teams success.
What you will do
- Work within a cross-functional pod to support a dedicated workstream.
- Translate service and experience direction into clear structured requirements flows and user stories.
- Act as the logic owner behind journeys screens and interactions able to articulate the why behind each decision.
- Facilitate alignment across Service Designers UX Designers Data teams Product and Engineering.
- Support discovery analysis and sense-making activities across ambiguous problem spaces.
- Ensure all requirements and user stories accurately reflect business logic user needs and the intended product or service outcomes.
- Help maintain pod cohesion and delivery flow ideally alongside teammates youve worked with before.
Qualifications :
- Strong experience in business analysis experience analysis or a similar analytical/digital role specifically working with creative teams.
- Ability to map and articulate flow logic requirements structures and system interactions clearly and confidently.
- Excellent reasoning skills and the ability to explain the logic behind each user journey or product decision.
- Experience working in multidisciplinary teams within digital product or service design environments.
- Familiarity with service design contexts complex workflows or data/AI-adjacent projects is beneficial.
- Confident communicator able to bridge conversations between design product engineering and business stakeholders.
- Comfortable operating in environments where the work may evolve or shift as discovery progresses.
- Strong preference for candidates who have previously delivered alongside familiar teammates.
Additional Information :
Candidates must be legally authorized to live and work in the country the position is based in without requiring sponsorship.
We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.
HelloKindred is proud to be an equal opportunity employer committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity/expression sexual orientation national origin disability age or veteran status.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Who is HelloKindred?HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.Our vision is to make work accessible and people’s lives better. We do this by disrupting tradi ... View more
