Workforce Administration Analyst German Speaker

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Key duties and responsibilities

• Act as the Country Expert handling tier 2 tickets Workday inbox task management higher-level process-driven queries and elevations from WFA Assistance & Associates regardingEmployee Life Cycle Time & Pay as well as day-to-day HR-related inquiries using ServiceNowand Workday to provide prompt and effective responses.

• Support with Workforce Administration activities such as Hiring Onboarding Offboarding JobChanges (Promotions Personal Data Changes etc.) time and absence management and Payrollprocesses such as pay queries time input and approval time off and absence requests.

• Act as the Subject Matter Expert collaborating with end-to-end process participants on at least twoprocess areas.

• Escalate complex issues to Payroll Support Tier 2 Team Lead or Tower Lead.

• Play an active role in Knowledge Management by reviewing updating publishing retiringand monitoring the use of published HR information (Local Work Instructions User GuidesKnowledge Articles etc.) while ensuring compliance with relevant regulations and policies.

• Provide training and support to WFA Tier 1 support to resolve straightforward HR inquiries andissues based on predefined guidelines and knowledge articles.

• Provide feedback on process improvements and contribute to ongoing enhancements.

• Participate in and support HR-related projects systems and technologies. Present findingsrecommendations and project updates to key stakeholders.

• Ensure adherence to SLAs (Service Level Agreement) for response and resolution times whileadhering to the quality framework standards.

• Maintain a high level of customer service and professionalism in all interactions. Demonstratethe confidence and knowledge to bring any queries to a satisfactory and timely resolution.

• Strong relationship management with Convatec colleagues and stakeholders resulting in the satisfactoryresolution of inquiries and requests.

• Work closely with various stakeholders to gather input assess needs and ensure alignmentacross business units - Service Delivery Team (WFA Rewards & Benefits L&D TalentAcquisition) COE (Payroll HRIS @ PSX team HR population (People Partners HRBP PMO) ITprovisioning and access team Finance T&E team Managers and Employees.

Skill and experience

• Proficiency in written and spoken English and German (requirement).

• Preferred experience with HR systems and customer service tools such as Workday ServiceNow SAP MS 365 and MS Teams.

• Experience in HR.

• High attention to detail and accuracy.

• Effective stakeholder management and presenting skills

• Excellent organizational and time management abilities

• Excellent communication and interpersonal skills.

• Ability to handle confidential information with discretion.

• Excellent analytical and problem-solving skills.

• Strong organizational and time management skills.

• Ability to work in a fast-paced workplace.

Qualifications and education

• Bachelors degree in Human Resources Business Administration or a related field.

At Convatec were pioneering trusted medical solutions to improve the lives we touch. If youre ready to make a real impact apply today and help us bring our Forever Caring promise to life.

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!