Front Office Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Be the link between our guests and our team in the brand-new Courtyard Hotel Ghent

For the opening of the brand-new Courtyard by Marriott hotel we are looking for an energetic and dedicated Front Office Supervisor. Someone who not only values a flawless check-in but especially a warm welcome home experience for every guest.
Do you see yourself as a natural leader with an eye for detail and a heart for hospitality Then wed love to meet you!

Your day-to-day responsibilities
As a Front Office Supervisor you are the heart of our reception the first point of contact for both guests and colleagues. You ensure smooth front office operations and inspire your team to go the extra mile every single time.

Coordinate and support the Front Office team during day and evening shifts.
Plan work schedules according to hotel occupancy and team needs.
Handle onboarding and guidance of new team members.
Safeguard consistent service quality in line with Marriott standards.
Contribute ideas for improving daily operations and regularly align with management.
Act as a role model on the floor and actively participate in daily operations.
Handle guest feedback professionally and empathetically.
Above all: create a welcoming atmosphere where everyone feels appreciated and at home.

Were not searching for the perfect CV were looking for the perfect vibe.
If the idea of building something new together excites you youre already halfway there!

You have at least 2 years experience in Front Office (preferably within an international hotel brand).
Knowledge of Opera is plus.
You have leadership skills and know how to motivate people positively.
You communicate fluently in English; knowledge of Dutch or other languages is a plus.
Youre flexible to work shifts between 7:00 and 23:00 including weekends.
You stay calm under pressure and think in solutions.
Youre available at least 4/5 time or full-time (38 hours per week).
A background in hotel management or hospitality Great!
If not but you bring tons of experience and enthusiasm thats just as good!

A long-term commitment with a permanent contract.
An attractive compensation package including:
DKV hospitalization insurance
Meal and eco vouchers
Global staff discounts within Marriott International
A flexible work arrangement: we value a healthy work-life balance and adapt to one another. A non-traditional 9-to-5 schedule has its perks pick up your kids from school go to that Tuesday workout class or enjoy your free time while others work.
A unique start from day one! Be part of an exciting hotel opening where youll have a direct impact on the Front Office team from the very beginning.
Growth opportunities through the Marriott training platform and on-the-job coaching.

This company is an equal opportunity employer.

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