ServiceNow Solution Architect Hybrid

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a ServiceNow Solution Architect to lead the end-to-end delivery of enterprise-scale ServiceNow projects. This role requires a strategic leader with hands-on experience overseeing the implementation and optimization of ITSM SPM and ITOM modules ensuring alignment with organizational goals governance frameworks and platform best practices.

As a key member of the technology organization you will manage cross-functional teams drive technical excellence and support the continuous improvement of ServiceNow capabilities across the enterprise.

Key Responsibilities

Lead end-to-end delivery of ServiceNow projects from design through deployment ensuring alignment with business objectives.
Oversee the implementation configuration and optimization of ITSM SPM and ITOM modules including workflows integrations and reporting.
Manage cross-functional project teams consisting of developers architects analysts and key business stakeholders.
Develop and maintain project plans timelines budgets and risk mitigation strategies to ensure successful outcomes.
Facilitate requirements gathering stakeholder engagement and change management initiatives.
Ensure adherence to ITIL Agile and CSDM frameworks and governance standards.
Track and report project performance using ServiceNow dashboards and defined KPIs.
Coordinate testing training and go-live activities to ensure user adoption and operational sustainability.
Partner with enterprise architects to define the long-term ServiceNow roadmap including upgrades integrations and new capability rollouts.

Must Have

Proven experience leading end-to-end delivery of complex ServiceNow projects.
Demonstrated expertise in overseeing the implementation and optimization of ITSM SPM and ITOM modules.
Strong understanding of workflows integrations and reporting within the ServiceNow ecosystem.
Excellent communication leadership and stakeholder management skills.
Ability to align technical solutions with strategic business objectives.

Preferred Skills & Frameworks

ITIL Agile CSDM ServiceNow ITSM SPM ITOM
Project Planning Governance Workflow Automation Systems Integration
Reporting & Dashboards Process Optimization Stakeholder Engagement

We are seeking a ServiceNow Solution Architect to lead the end-to-end delivery of enterprise-scale ServiceNow projects. This role requires a strategic leader with hands-on experience overseeing the implementation and optimization of ITSM SPM and ITOM modules ensuring alignment with organizational go...

Key Responsibilities

Lead end-to-end delivery of ServiceNow projects from design through deployment ensuring alignment with business objectives.
Oversee the implementation configuration and optimization of ITSM SPM and ITOM modules including workflows integrations and reporting.
Manage cross-functional project teams consisting of developers architects analysts and key business stakeholders.
Develop and maintain project plans timelines budgets and risk mitigation strategies to ensure successful outcomes.
Facilitate requirements gathering stakeholder engagement and change management initiatives.
Ensure adherence to ITIL Agile and CSDM frameworks and governance standards.
Track and report project performance using ServiceNow dashboards and defined KPIs.
Coordinate testing training and go-live activities to ensure user adoption and operational sustainability.
Partner with enterprise architects to define the long-term ServiceNow roadmap including upgrades integrations and new capability rollouts.

Must Have

Proven experience leading end-to-end delivery of complex ServiceNow projects.
Demonstrated expertise in overseeing the implementation and optimization of ITSM SPM and ITOM modules.
Strong understanding of workflows integrations and reporting within the ServiceNow ecosystem.
Excellent communication leadership and stakeholder management skills.
Ability to align technical solutions with strategic business objectives.

Preferred Skills & Frameworks

ITIL Agile CSDM ServiceNow ITSM SPM ITOM
Project Planning Governance Workflow Automation Systems Integration
Reporting & Dashboards Process Optimization Stakeholder Engagement