Management Trainee Data Visualization with Insight Generation

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager WFM/MIS & Reporting
In this role you would be responsible for doing the Daily Weekly & Monthly MIS Reporting for the business with zero miss.

Responsibilities
Maintain reports & spreadsheets for historical data handle email queues & Call queues
Driving service levels through adjustment of staffing based on attendance and call volume
Monitoring Volume flows and agent adherence in real-time using Client provided tools
Planning the work allocation according to the inventory
Ensuring Agents meet their assigned work and actively communicate the challenges/issues
Processing all unplanned changes/adjustments to the schedule: call outs and other Training/Nonproductive activities
Figuring out potential impact of changes and making necessary modifications
Figuring out causes for agent activity that deviates from the schedule and work with supervisors to meet and exceed adherence goals
Delivering daily reporting detailing drivers for SL misses
Delivering daily Agent & process level reporting ex. Absenteeism productivity Incoming vs Closed volumes closes and Incoming calls vs Answered and Abandoned etc.
Identifying and communicating system issues affecting service levels
Figuring out need/opportunities for intraday scheduling changes removing offline activity in response to demand or adding offline activity in response to availability
Assessing Supervisor requests for intraday scheduling changes and approve or deny based on need.
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature such as (but not limited to) graphic violence self-harm child abuse and hate speech.
Minimum qualifications
Any graduate degree or equivalent
Relevant work experience in MIS/Reporting
Preferred skills:
Attention to details
Good analytical and quantitative skills and ability to see trends and patterns in data and translate data into decisions is required
Ability to handle and coordinate multiple assignments simultaneously in a fast-paced environment required
Proficiency with MS Excel specifically pivot tables VLOOKUP and PowerPoint required
Ability to provide coverage during operational hours with after-hours coverage as needed is required
Ability to develop and maintain effective communication with client and internal partners is required
Good Communication skills both written and verbal Knowledge of VBA scripting & understanding of databases and queries is must
Good hands-on experience on MS Access/ Power BI/SQL Database Access Automation/Data Science
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.